VP-Service Assurance in Work From Home at Windstream

Date Posted: 2/15/2021

Job Snapshot

Job Description

Job ID:21000514

Vice President, Service Assurance

Windstream Enterprise is a high-energy, smart, and talented organization that puts people first to create a best in class experience for our customers. We are focused on continued development of an empowering, dynamic, and high achieving culture that's hyper-focused on servicing customers.

What You’ll Do:

In this Vice President position, you will lead the Windstream Enterprise global repair and service assurance organization. You will leverage your experience and proven leadership skills to run a large-scale repair contact center while transforming the organization through use of advanced technology, automation, and innovation. You will bring your passion for leadership to build a customer obsessed team focused on delivering a best in class experience for Windstream’s customers.

Our Benefits:  https://windstreambenefits.com

  • Medical, Dental, Vision Insurance Plans 
  • Identify Theft, Legal, Auto & Home and Pet Insurance 
  • 401K Plan 
  • Health & Flexible Savings Account 
  • Life and AD&D, Spousal Life, Child Life Insurance Plans 
  • Educational Assistance Plan 

About Us: 

Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.

Job Requirements

Do You Have:

  • Strategic leadership experience and the ability to manage the day-to-day challenges of a large-scale contact center.
  • Innovative ideas to ensure growth, productivity, and achievement of strategic priorities that are deeply rooted in data analytics.
  • A thoughtful decision-making process for accurate resource planning, process automation and general innovation.
  • Ability to partner cross-functionally to recruit for success, onboard and train new employees and instill a strong culture of coaching and development.
  • Success partnering with support teams such as IT, marketing, finance, HR to find strategic solutions to business problems with a fiscally responsible, emotionally intelligent, people first mindset.   
  • Passionate approach to the internal and external customer experience to ensure customers realize the value of Windstream solutions.
  • Experience contributing as a collaborative member of the senior leadership team.
  • 15 years proven success leading customer-facing organizations in the repair space with a proven track record of continuous improvement and exceptional customer and employee focus.
  • Experience building, leading, and mentoring highly technical and complex teams.
  • Advanced understanding of financial modeling/measures, the ability to make sense of complex data and translate that data into meaningful analysis as well as the ability to report, interpret, and summarize results.
  • Demonstrated desire for continuous learning and improvement.
  • Enthusiastic and creative with the ability to inspire others. Excellent communication and presentation skills.

Even Better:

  • Advanced Degree, preferred.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.