Job Description

About the Role: 
Windstream is a technology company that provides Internet, Phone, Digital TV, and Security solutions to consumers across the US. The Residential Inside Sales Supervisor is responsible for driving revenue within the organization. In this position you will motivate, mentor and coach your team to exceed sales quotas and deliver a great customer experience.
Windstream’s Kinetic Outbound Supervisors are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. 

What You’ll Do:

• Coach and mentor a team of Residential and Small Business Outbound Sales Executives
• Consistently drive the team to meet and exceed weekly, monthly, and annual sales quotas
• Monitor key call performance indicators to ensure agents are meeting expectations
• Drive morale through team huddles to recognize performance, set goals and motivate team members
• Conduct agent coaching sessions focused on improving agent sales strategies, following calling scripting, overcoming objections, closing a sale etc. 
• Work directly with management to set goals, improve process, and grow our sales team
• Develop reps through weekly coaching sessions and performance evaluations
• Actively engaged in rep development by participating in the Leadership Development Program
• Identify opportunities to improve processes and best practices