Supervisor-Inside Sls-Outbound in Charlotte, NC at Windstream

Date Posted: 2/16/2021

Job Snapshot

  • Employee Type:
  • Location:
    1720 Galleria Boulevard
    Charlotte, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job ID:21000555

About the Role: 
Windstream is a technology company that provides Internet, Phone, Digital TV, and Security solutions to consumers across the US. The Residential Inside Sales Supervisor is responsible for driving revenue within the organization. In this position you will motivate, mentor and coach your team to exceed sales quotas and deliver a great customer experience.
Windstream’s Kinetic Outbound Supervisors are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. 

What You’ll Do:

  • Coach and mentor a team of Residential and Small Business Outbound Sales Executives
  • Consistently drive the team to meet and exceed weekly, monthly, and annual sales quotas
  • Monitor key call performance indicators to ensure agents are meeting expectations
  • Drive morale through team huddles to recognize performance, set goals and motivate team members
  • Conduct agent coaching sessions focused on improving agent sales strategies, following calling scripting, overcoming objections, closing a sale etc. 
  • Work directly with management to set goals, improve process, and grow our sales team
  • Develop reps through weekly coaching sessions and performance evaluations
  • Actively engaged in rep development by participating in the Leadership Development Program
  • Identify opportunities to improve processes and best practices

Job Requirements

Do You Have? 

  • Experience leading and motivating a team to foster teamwork and exceptional customer service.  
  • Able to coach others to improve sales and productivity. 
  • Exceptional written, oral, and interpersonal communication skills.
  • Ability to analyze and solve problems. 
  • Outstanding time management and organizational skills. 
  • College degree and 2-4 years job related experience (customer service and sales experience); or 6 years equivalent related experience; or a combination of education and related experience required.

Even Better:  

  • Experience managing an outbound sales team

Our Benefits: 

  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home and Pet Insurance

About US: 
Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. 

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.