Staff Manager-Finance in Work From Home at Windstream

Date Posted: 9/15/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:

Job Description

Job ID:20002722
The Role

In this role you will be fully accountable for demonstrating a high degree of initiative, strong problem-solving skills and implementing process improvement initiatives while leading and supporting business critical activities for the state and federal government, ERATE and Rural Healthcare funded customer segments. Oversee the customer invoicing, dispute management and collections operations, all while identifying key process and system improvement opportunities that bring automation and efficiencies to the team. Demonstrate the ability to consistently meet deadlines, build rapport with individuals at all levels of the organization and to contribute to key company objectives.

The Main Responsibilities
  • Responsible for overseeing the timely and accurate billing of the governmental customer base
  • Manage the billing dispute process for federal government customers ensuring consistent and timely resolution.
  • Lead the collection effort to achieve cash collection and bad debt targets.
  • Oversee and in some cases perform complex financial reconciliations to identify missing cash collections or unreported disputes resulting in past due A/R
  • Drive continuous improvement practices across the organization. Lead process improvement efforts, influence cross-functional efforts to proactively identify process failure points that lead to errors.
  • Identify and design IT solutions that eliminate manual work associated with billing and collections efforts associated with these customer segments.
  • Partner with Sales and Legal teams to understand all regulations and compliance issues associated with these customers, to quickly and proactively identify issues and seek appropriate resolution
  • Develop relationships with and ensure the appropriate participation of key client stakeholders.
  • Support staff by facilitating resolution on internal and external customer escalations. Provide timely response on escalation requests and engage cross functional resources to get the necessary resolution.
  • IND123

Job Requirements

Minimum Requirements
  • Bachelor'sDegree in Business or equivalent education.
  • 7 years of related experience demonstrating progression into roles with moreresponsibility.
  • Highlyeffective people leader with demonstrated success in building, training, andmotivating teams.
  • Trackrecord in driving “continuous improvement” processes.
  • Strongcustomer and financial focus with a track record of delivering results.
  • Abilityto drive change management by developing and implementing new processes whichincreases productivity
  • Highlyeffective interpersonal skills that can build successful working relationships.
  • Mustpossess strong planning, analytical, organizational, project management andimplementation skills.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.


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