Sr Product Manager - MPLS & Internet Products in United States at Windstream

Date Posted: 6/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    Greenville SC 301 N Main
    United States
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Job ID:18001045

The Product Manager will provide product direction through an ongoing assessment of current offerings, pricing, promotions and positioning. The Product Manager will own the entire product lifecycle and user experience and will develop and evaluate opportunities for new products and/or line extensions, line consolidations and EOL activities; and identify new target markets and related strategies. This person will work in a matrix organization to create, evaluate and implement new product initiatives / enhancements and process improvements. The product manager is also responsible for supporting sales and process improvement initiatives as well as supporting specific sales efforts.

Job Description:
  • Manage, promote, direct and control product line including a deep understanding of what is required to sell, install, bill and support the products and programs under management
  • Coordinate with Product Marketing to identify competitive targets for research
  • Maintain SWOT analysis relative to competition, positioning, and pricing
  • Assist with competitive analysis including the assessment of competitive service offerings and the analysis of relative positioning and customer differentiators
  • Evaluate and leverage industry trends to promote product segment growth and/or cost optimization and increase market share
  • Product Management
    • Ability to manage a product lifecycle. Develop, execute, and maintain product and product family business plan that provides current market information, including sales and gross profit margin history, year-to-date (YTD) actual and projections, key market positioning, sales channel and competitive strategies, pricing, market share, product life cycle plans, and evolution plans
    • Establish product line direction for existing products develop product line extension and additional target markets - maintain a product and market roadmap
    • Provide product training to the organization as required in addition to input into the training department
    • Regularly track revenue, margin and product performance metrics and design, propose and execute methods to increase both
    • Coordinate with Marketing Operations to design and implement promotions for identified product
    • Drive product process optimization efforts to shorten the opportunity to revenue cycle times and improve user experience
    • Initiating measures of product cost containment and cost reduction (due diligence with engineering, operations and support among others)
    • Regularly analyze and report Customer Satisfaction results and drive initiatives to increase the net promoter score
  • Product Development
    • Evaluate industry trends to identify target product development activities
    • Create product requirements documentation and business cases for new product initiatives
    • Coordinate with multiple departments to refine the product requirements and business model as the development cycle progresses
    • Work interdepartmentally with the help of the Product Developers to execute product development cycle for new products
  • Project manage initiatives which do not have a Product Developer component
  • Perform as a subject matter expert on sales calls
  • Other duties as assigned

Product Responsibilities:

  • MPLS Products
  • Internet Products
  • Other products as assigned 

Job Requirements

  • Bachelor’s degree in marketing, business, or a technical field, or an equivalent combination of education and technical/professional experience
  • 5+ years of product marketing experience in telecommunications or a related technical industry, with particular expertise in business to business products and services required
  • Product experience in Telecom highly desirable
  • Experience in packaging and bundling product offerings
  • Demonstrated aggressive, persuasive, and creative problem solving skills
  • Excellent verbal and written communication, presentation, organization and time-management skills
  • Expert use of word processing, spreadsheet, presentation, and email software

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.


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