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Sr Process Analyst in Charlotte, NC at Windstream

Date Posted: 4/29/2019

Job Snapshot

Job Description

Job ID:19001247

Sr. Process Analyst

The Process Analyst, Sales Operations / Sales Enablement is responsible to support and enable the success of the Windstream sales organization through the creation, documentation, management, implementation and support of sales systems, system enhancements, process flows, and analytics.


•  Support and refinement of the Windstream/ELNK systems (WinForce, WinCare, SalesForce) capability, including end-user support, in a manner that enables renewal productivity

•  End user support of all process flows, and software systems used by the sales organization, including but not limited to:

-          Quoting systems

-          Portals (internal and external)

-          Order submission and tracking

-          Sales Order Booking

-          Account management

•   Responsible for countersigning all predefined renewals via Docusign (or manually signed renewals through email)

•    Responsible for renewal order process of predefined renewals (acceptance through implementation)

•    Management of Renewal Order Tracking

•     Interfacing with the Training and Development team

•     Sales Operation’s job duties are in service of sales and sales production.  Additional responsibilities and duties, both short-term and long-term, will be assigned as needed to support the sales organization

Job Requirements

Minimum Requirements

Required Skills/Competencies

  • 5+ years experience in a similar role
  • Knowledge of, and experience successfully demonstrating, Windstream’s billing system preferred

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.