Sr Network Analyst-NOC in Hazelwood, MO at Windstream

Date Posted: 10/2/2018

Job Snapshot

Job Description

Job ID:18003452

Job Responsibilities:

  • Assist ENOC Leadership by taking ownership of troubles escalated to level 4-6.  This person will run point for complex issues including: Voice, VoIP, Data, Optical Transport, Electrical Transport and SD-WAN
  • Document resolution and conduct appropriate after actions upon trouble resolution to ensure customer network optimization
  • Work with Customer Account Teams and Solutions and Design Engineers to audit and optimize customer network solutions to ensure maximum service uptime, survivability and sustainability
  • Identify and handle upstream communication regarding network service trends, escalation trends, emergent technology and network vulnerabilities both from a provider backbone perspective and a customer solution perspective

Preferred Skills:

- Strong technical background including industry relevant certifications (I.e. CCNA, JNCIP, ACME, AVAYA, etc)
- BA degree in a technology track or hold equivalent experience of no less than  5 years in a Network Operations, Network Associate or Network Technician role - Proven track record of being able to resolve complex issues and exhibit a genuine enthusiasm for working with network equipment
- Experience working in a service provider environment and familiarity with key concepts including MPLS, VoIP architecture, transport infrastructure, and SD WAN

- Ability to work with Basic Scripting Languages is highly desirable

- Understanding of SAAS and Cloud Infrastructure

Job Requirements

Minimum Requirements: 
Associate's Degree in a technical discipline and 4-6 years technical/telephony experience with 6+ years directly related to the job; or 9+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.