Sr Engineer-Network Operations in Little Rock, AR at Windstream

Date Posted: 8/5/2019

Job Snapshot

Job Description

Job ID:19002510


The Network Operations Center’s (NOC) mission is to provide a world class customer service and network support through innovative teamwork and advanced technology while maintaining the network and exceeding our customers’ expectations. The VoIP NOC Engineer III will provide advanced network supports, manage network expansion, improvement, and upgrade projects on multiple VoIP switches and devices throughout the networks seven days a week/24 hour a day.

Job duties

The VNOC Senior Engineer possesses proven VoIP Engineering and architecture experiences and skills across multiple telecommunications industry standard VoIP switches and devices such as:

  • Sonus
  • Genband (G9, C3/8000 and C15)
  • Metaswitch
  • Broadsoft
  • Session Border Controller (SBC), including Acme, Sonus and Perimeta
  • SIP
  • Cisco IP switching and routing technologies


The VNOC Senior Engineer has advanced VoIP switching hardware, software, and translations experiences and skills to support the needs of the VoIP network.  Those needs include:

  • Deploying new VoIP devices
  • Grooming network traffic, routes, and devices
  • Moving customers from old TDM technologies to SIP VoIP services
  • Subject matter expertise working with VoIP Architecture and Engineering on various network innovation, enhancement, and improvement projects. 

The NOC VoIP Senior Engineer:

  • Serves as a liaison between VoIP Network Operations and Architecture, Engineering, Wholesale, Enterprise Voice Repair, IP Network Operations and Engineering, Network Security, IT, Marketing, Legal, Regulatory, external vendors, and Channel partners, etc.
  • Provides timely and professional expert level support for the Sonus Networks, Metaswitch, Genband VoIP switches, Broadsoft servers, Session Border Controllers (Sonus, ACME, and Perimeta SBCs) platforms
  • Works on hardware, software, and translations troubles, design, and document changes such as network grooms, expansions, decommissioning, upgrades, etc.
  • Mentors NOC VoIP Network Analysts
  • Prepares training documents, network diagrams, and network designs
  • Leads training activities to ensure that relevant employees and third-parties understand, acknowledge, and fulfill their obligations to mitigate network failures, enhance network uptime, and improve customer experience
  • Leads information security compliance activities designed to achieve and maintain a high degree of adherence with both internal and externally-defined security requirements. This may include conducting security evaluations, assessments, and audits to validate security compliance.
  • Works collaboratively with VoIP switching vendors to mitigate equipment failures and resolve troubles as expediently as possible
  • Utilizes designated “homegrown” software applications to provide timely Root Cause Analysis (RCA) or Reason for Outage (RFC) reports as assigned by VNOC management
  • Documents and resolves database inconsistencies or corruptions as presented by Translations Engineering and engages vendor support on behalf of Translations Engineering when required
  • Writes and sustains VNOC’s suite of internal technical documentation for the assigned platforms
  •  Identifies opportunities for improvement in the quality of the documentation available to the rest of the NOC VoIP team
  • Provides 24X7 on call support to VNOC management and on-call analysts
  • Writes technical documents and bulletins as necessary for the Enterprise customer Repair organizations to help them better support our customers
  • Serves as the organization’s conduit for all activities with VoIP Architecture and Engineering and manage network changes and equipment audit and compliance in support of FCC rules and regulations
  • Collaborates with vendors and internal engineering teams during planning and implementation of conversions and upgrades
  • Acts as a liaison between VNOC and vendors, Planning, Translations Engineering, VoIP Engineering, Power Engineering, Voice Applications Engineering and Network Performance
  • Exemplifies the leadership, initiative, approachability, creativity, professionalism and accountability commensurate with the job title
  • Demonstrates the ability to lead a team of engineers
  • Other duties as assigned by VNOC management

Desired Qualifications:

  • CCNA and JNCIA certifications
  • Solid hands on Engineering and NOC Support experience with the Sonus VoIP Networks, Meta switches and related servers (EAS, UMG, CFS), Session border controllers (ACME, Perimeta, Sonus), Nortel CS15, Genband, Broadsoft Servers (Applications, Network, Media, Web /XSP, etc.), Cisco and Juniper VEs
  • Switch Vendor Training and certification (hardware/ Software) from Sonus, Metaswitch, Genband, Broadsoft, and Nortel CS1500 are desirable
  • Proficient in the use of Windows-based computers. Able to use IE, Outlook, Word, Excel, Visio, Access and PowerPoint without guidance or supervision
  • Demonstrated competency with unix (including vi) or linux
  • Knowledge of common VoIP Protocols, VoIP Servers, Soft switches, SIP trunks, NNI, UCAAS, SD-WAN, Cloud Technology, Cisco and Juniper Voice Edges
  • Must be a capable and proficient technical writer
  • Must be pro-active and self-motivated, capable of appreciating and acting in the organization’s best interests, even in the face of adversity
  • Must be an inspirational and enthusiastic promoter of quality VoIP planning, and Engineering, and design
  • Demonstrate competency with the supported solution’s debug levels and utilities
  • Familiar with business continuity and disaster recovery planning.
  • Solid knowledge of network protocols, data flows, SIP, VoIP protocols
  • Solid understanding of networking concepts
  • Familiar with IPv6
  • Familiarity with Layer-2 and Layer-3 VPNs delivered via protocols, such as MPLS
  • Familiarity with OSPF and BGP routing protocols
  • Must be able to work well in team environment
  • Independent problem solver; self-directed, self-starting
  • Good inter-personal and communication skills
  • Good personal organizational skills and the ability to prioritize and work issues
  • The ability to multi-task and meet deadlines in a fast-paced, dynamic operations environment

Job Requirements

Minimum Requirements:College degree in Engineering or a related field and 5-7 years professional level experience with 0-2 years supervisory experience for roles with supervision; or 9 years professional level related Engineering/Technical experience with 0-2 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related Engineering/Technical experience required.


EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.