Sr Business Analyst in Little Rock, AR at Windstream

Date Posted: 8/25/2019

Job Snapshot

  • Employee Type:
  • Location:
    4001 North Rodney Parham Road
    Little Rock, AR
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:

Job Description

Job ID:19002295

Job Description:

Responsible for identifying and resolving issues that impact Windstream’s Enterprise & Wholesale margin using comprehensive investigative techniques and effective collaboration across cross-functional teams.   

  • Responsible for proactively researching issues/processes that have significant impact on revenue and expense. 

  • Performs data extraction and analysis to identify revenue/cost savings/data integrity opportunities and takes proper corrective action. 

  • Performs audits on the Windstream’s network, provisioning, expense and billing systems to ensure accuracy and completeness.

  • Effectively identifies and leverages information and resources necessary to complete efficient and thorough analysis. 

  • Interacts cooperatively with multiple internal workgroups including Engineering, IT, Regulatory and Finance in addition to outside contacts including other telecommunications companies and product vendors.

Required Skills/Experience:

  • 2 or more years work experience in data mining and financial analysis.

  • Strong SQL or similar programming experience analyzing large data sources.

  • Four or more years work experience in customer billing and/or expense management.

  • Proven ability to effectively investigate issues to determine root cause, identify solutions and work with stakeholders to implement corrective action.  

  • Proven analytical and problem solving skills.

  • Effective Interpersonal skills and excellent written/verbal communication skills.

  • Strong organizational and time management skills to effectively prioritize multiple projects.

  • Proven desire and ability to independently increase knowledge and identify ways to improve work efficiency.

  • Ability to work under pressure, support multiple assignments, with strong attention to detail.

  • Strong ability to adjust communication and presentation of issues and resolutions to targeted audience.

Desired Skills/Experience:

  • Substantial Metasolve/ASAP work experience that includes understanding circuit design and hierarchy including on and off-net circuit billing and cost elements along with order flow and billing. 

  • Strong understanding of end user voice and data products along with associated billing elements.    

  • Experience with WinCare, Windstream Online, and Razorsight for researching issues.

  • Metasolve Network Inventory and Provisioning system (M6/NextGen).

  • Experience with Windstream’s RevChain and CAMS billing systems. 

  • Oracle database, PL/SQL Developer, TOAD and/or Lavastorm experience

  • Tableau reporting experience

  • Advanced MS Office knowledge including strong database skills.

Job Requirements

Minimum Requirements:  

Collegedegree (technical field preferred) and 3-5 years professional level experiencewith 1 year supervisory experience for supervisory roles; or 7 yearsprofessional level related experience with 1 year supervisory experience forsupervisory roles; or an equivalent combination of education and professionallevel related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.


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