Sr Analyst System Transformation in Little Rock, AR at Windstream

Date Posted: 10/2/2019

Job Snapshot

  • Employee Type:
  • Location:
    4001 North Rodney Parham Road
    Little Rock, AR
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:

Job Description

Job ID:19003143

The Kinetic Systems Transformation team is looking for an creative and analytic individual to think outside the box, and help our team progress our legacy system infrastructure to support the ongoing transformation of Windstream.  The Sr Analyst Systems Transformation will perform multiple key roles for the Kinetic business unit: 

  • First, they will oversee issue research and resolution with IT and our various Kinetic support teams.
  • Second, they will help develop, catalog and coordinate strategy for existing systems/functionality (minor enhancements, break fixes etc.)
  • This role will be a key resource responsible for coordination with Kinetic Service Delivery and Field Operations, IT Scrum teams and Training for various production releases.
  • They will coordinate and participate in testing and beta launches for large strategic initiatives. This role will work directly with our IT development teams and the Kinetic Systems Transformation leaders to ensure our system strategy is aligned to major project developments and overall Kinetic prioritization.
  • This resource will open and groom user stories to support multiple agile backlogs, coordinating with various Agile Product Owners based on the project at hand, also ensuring the user stories are kept up to date in our agile backlog.  (Using either ADO or Jira accordingly)
  • The Sr Analyst will also be responsible for developing communication decks for large projects to ensure our Kinetic teams have an understanding of the future system direction.
  • This resource will setup recurring meetings with key project experts, and provide recurring read outs on the status and any roadblocks related to assigned projects.

 Key experiences include:

  • Experience testing and coordination dashboard enhancements, specifically working with the BI team to identify data sources, and coordinate the ongoing dashboard evolution.
  • The ability to submit an order, for both transactional and complex Kinetic products.
  • The ability to process an order once submitted, through the Service Delivery, Assignment and Provisioning processes; or a general understanding of how these orders process through the work flow engines.
  • Familiarity with the Kinetic product offerings, specifically products provided by the fiber, copper, and fixed wireless network types.
  • The ability to understand the prioritization of issues when reported.  For example, if a system issue is discovered by a field operations team, be able to quantify and understand the impact to the Kinetic BU, and report the priority/severity clearly to IT and the business.
  • Experience with Jira and/or ADO to submit user stories and make updates accordingly. 

Job Requirements

Minimum Requirements:  

College degree and 3-5 years professional level experience with 1 years supervisory experience for roles with supervision; or 7 years professional level related experience with 1 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.


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