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Sr Analyst-Service Delivery in Greenville, SC at Windstream

Date Posted: 4/16/2019

Job Snapshot

Job Description

Job ID:19001027

The Sr. Analyst will support Enterprise Operations with research, reporting, reporting analysis, gap analysis, process improvement, escalation assistance, training, and Special Projects as required to ensure continuity of work flow and attainment of Service Delivery’s monthly revenue goals.

Essential Functions:
  • Analyze order data utilizing Carrier and internal inventory, provisioning and billing systems
  • Identify root cause and proactively collaborate with internal and Carrier teams to determine actions required for resolution and best practices going forward
  • Define requirements, document and deliver training, and provide support for process, system, and tool enhancements
  • Maintain ownership of initiative quality and success
  • Complete Special projects as assigned
Essentials Skills/Abilities:
  • Highly motivated and self-directed individual
  • Work creatively and efficiently handling multiple competing priorities in a fast-paced environment
  • Understanding of Service Delivery processes
  • Strong analytical and project management skills
  • Excellent verbal and written communication skills
  • Strong knowledge of PowerPoint and Excel
  • Ability to organize work, set priorities, remain flexible and adapt to change

Job Requirements

Minimum Requirements:  

College degree and 3-5 years professional level experience with 1+ years supervisory experience for roles with supervision; or 7+ years professional level related experience with 1+ years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.