Specialist II-Translations in Hiawatha, IA at Windstream

Date Posted: 5/8/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1450 North Center Point Road
    Hiawatha, IA
  • Job Type:
    Service Delivery
  • Experience:
    3 to 4 years
  • Date Posted:
    5/8/2018

Job Description

Job ID:18001578

Job Description:

Translations Specialist will have technical expertise in both the following technology areas: Basic Data (internet) and Basic Voice ( VOIP line/trunk). Successfully prioritizes workload, ensures order tasks have been completed at least 24 hours prior to install. Directly accesses network elements to support configuration work required. Ability to configure, troubleshoot, and resolve any customer facing product or technology trouble in that respective discipline. This position is with our Ethernet team.  The primary focus is working with operations technicians and LEC’s validating and testing Ethernet circuits prior to customer activations. Team completes RFC-2544 testing on each Ethernet circuit.

Job Complexity 
• Fast paced environment 
• Highly technical field with ever changing technologies & support needs 
• Overcome limited resources for training 
• Ability to work independently & communicate in a knowledgeable & professional manner 
• Ability to multi-task is a MUST 
• Ability to explain technical networking & equipment in a training capacity 
• Analytical thinking, problem solving and resolution oriented 
• Able to react to change productively & handle other essential tasks as assigned 

Special Requirements/ Certifications:

* Preferred knowledge of data routers/switches & translations 

• Preferred knowledge of basic data products and services 

• Preferred knowledge of phone systems as well as WIINDSTREAM equipment (ie. Adtran, Netvana, Cisco) 

• Preferred networking/sub-netting skills 

• Preferred knowledge of troubleshooting circuits & equipment in a fast paced environment 

• Preferred knowledge with IP routing protocols, Ethernet, VLANs, VOIP, MPLS, ATM, Frame Relay, Cisco,IOS 

• Pre-build customer configurations on PAETEC PE (Provider Edge) & VE (Voice Edge) routers and Session Border Controllers (SBC’s). In the Cisco and Juniper routers and Acme SBC’s. 

• Configure MPLS and IPSec (i.e., tunnels, remote access) according to standard templates. In Cisco PE routers. 

• Assign customer IP addresses from Windstream's inventory. 

• Understand customer circuits in MSS for network elements such as voice, data, & DACS equipment for various access methods such as at T1, DS3, & Ethernet. 

• Coordinate resolution of issues with various departments. Follow up with appropriate departments as required on status and resolution. 

• Identify process gaps and training needs for department. 

• Manage and troubleshoot exceptions including technical configuration issues with equipment and various network elements that negatively impact intervals and quality of customer installations 

• Support customer Pretest and Turn-up activities as required. Perform basic troubleshooting of data services that include the ability to troubleshoot and analyze SIP VOIP, q.931, ISUP and TCAP messaging.


Job Requirements

Minimum Requirements:Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 2+ years directly related to the job; or 5+ years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.