Specialist II-Provisioning in Hiawatha, IA at Windstream

Date Posted: 9/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1905 North Center Point Road
    Hiawatha, IA
  • Job Type:
  • Experience:
    At least 4 year(s)
  • Date Posted:
    9/27/2018

Job Description

Job ID:18003065

Specialist II-Provisioning

 
Position Summary: 

Service Delivery Specialist II will be responsible for supporting the OE Disconnect Team/Management with a multitude of task; providing daily communication of order assignments and task status. This role is responsible for building bridges with the voice/data translations and circuit provisioning teams. The goal for this position is to provide the customers a consistent experience no matter who is involved in the task. The Specialist II will provide the first level of escalations, and will be the liaison between the other groups/departments to ensure the order is completed in a timely manner.

 
Essential Job Functions:
  • Provide training to new employees / outsource vendors. 
  • Responsible for reviewing order and task status and provide a daily communication to the team. 
  • Perform Random Quality Audits and report on coaching opportunities. 
  • Assist with the workload. 
  • Cross train on other OE systems; continue to expand on overall knowledge to provide additional training/support to the team. 
  • Assist with project coordinating orders as requested. 
  • Communicate process changes to the team as they arise. 
  • Attend conference calls as required. 
  • Continuously monitors progress of orders/task to ensure the department is meeting goals and objectives. 
  • Identify, suggest and implement corrective actions to improve quality of orders with management involvement. 
  • Perform testing/feedback for all migration projects. 
  • Adhere to tasks guidelines set by Management. 
Skills
  • Leadership skills 
  • Strong organizations skills. 
  • Ability to multi-task. 
  • Ability to learn new processes quickly. 
  • Clear and effective verbal communications skills. 
Essential Skills
  • Ability to make decisions with assistance from Supervisor or Manager. 
  • Must be flexible to work over-time and weekends. 
  • Ability to prioritize multiple tasks. 
Preferred Skills
  • Leadership skills preferred. 
  • Clear and effective written communications skills preferred. 
  • Basic technical knowledge. 

Job Requirements

Minimum Requirements:

High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.