Specialist I-Service Delivery in Rochester, NY at Windstream

Date Posted: 5/3/2018

Job Snapshot

Job Description

Job ID:18001479

Essential duties and Responsibilities:


• Responsible for understanding and completing billing for customer scope orders for the following heritage Windstream products
• Responsible for managing and prioritizing daily work queue, identifying clean order requirements for various product types and size of orders. 
• Responsible for ensuring that ready tasks/job steps are closed in a timely manner to meet order interval. 
• Responsible for following up on orders requiring further information or clarification with Sales, Account Development, Solution Engineers and other departments to resolve any issues relating to customer orders and billing issues. 
• Responsible for ensuring billing, information is accurate and sent to providers in a timely manner. 
• Responsible for staying current on heritage Windstream products and services, department procedures, and new Service Delivery updates through training, email updates and participating in team meetings. 
• Responsible for providing feedback to Service Delivery Management and/or Change Management regarding process improvement and proposed changes to internal procedures. 
• Other duties may be assigned. 



Job Requirements

Minimum Requirements:

High School diploma or equivalent and 2+ years experience with 1-2 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.