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Specialist - Access in Little Rock, AR at Windstream

Date Posted: 3/4/2019

Job Snapshot

Job Description

Job ID:19000607
Position Summary:

The general purpose of this position is to ensure timely review, processing and payment of Access Cost invoices. The employee is responsible for the review and reconciliation of payments and vendor invoice balances as well as the review of monthly invoice activity.


Review and reconcile payment and vendor invoice balances. Review includes the following:

  • Missing and/or misapplied payments
  • Dispute Credits
  • Payments in transit
  • Outstanding Short-paid disputes
  • Missing invoices

Provide proper notation regarding invoice activity, including:

  • Account reconciliation notes
  • Changes in monthly recurring cost (installs/disconnects/changes)
  • Current month other charges and credits (Non-recurring and prorated charges)
  • Changes in Usage
  • Reasoning for late or expedited payments

Interface with internal customers and vendors regarding payment issues or questions

  • Escalate and send approval request for expedited payments to Supervisor and Staff Manager
Respond to general inquiries related to Access Cost Management invoice data
  • Provide cost history for a specific BAN, Circuit, Location, etc.
  • Provide invoice copies to other departments for further review or validation

Job Requirements

Minimum Requirements:

High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.


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