Senior Customer Advocate in Hartford, CT at Windstream

Date Posted: 9/25/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    250 Constitution Plaza
    Hartford, CT
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:
    9/25/2020

Job Description

Job ID:20002830

Sr. Customer Advocate / Sr. Account Manager

Job Description: 


•     Advises assigned accounts (multi-national/global accounts) by selling new or additional products and services to existing customers; finding additional business in multiple areas within the existing customer; identifying essential customer prospects and evaluating their position among competitors; and researching and analyzing sales options. 

•    Drives organizational management and effectiveness for customers by planning for evolutionary product development; communicating with internal resources the project plan; and bridging any gaps within the product delivery process.

•    Manages formal RFP responses by collaborating with internal and external stakeholders; setting strategic sales objectives unique to the customer; and aligning sales goals and quotas.

•    Manages customer projects and charters that relate to specific key accounts by overseeing project plans from conception to completion; ensuring project specifications are met; facilitating customer proposals; and providing recommendations regarding setting metrics and tracking results. 

•    Manages customer satisfaction and service delivery by anticipating potential service problems; continuing communication during difficult times; and monitoring satisfaction. 

•    Creates business development plans and forecasting by preparing efforts on behalf of the customer; assessing customer needs on a regular basis; validating strategic sales model alignment; and maintaining accurate data for all sales activity.

•    Processes product renewals and retention of existing customers by building customer rapport; conducting specific customer product analysis for expiration; and following customer industry trends for enhancements to existing product platforms. 


Job Requirements

Minimum Requirements:Bachelors Degree and 7 years professional level job-related experience (outside, direct sales experience); OR 11 years professional level equivalent related experience.
 
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EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

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