Senior Customer Advocate- Remote NH, RI or MA in Pittsburgh, PA at Windstream

Date Posted: 1/10/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:

Job Description

Job ID:20000073

This is a remote role and can be located in RI, NH or MA.

Senior Customer Advocate

Windstream Enterprise has an immediate need for a Senior Customer Advocate interested in working alongside fellow WE employees in building a foundation for our customers' success.
We do this by acting as Pathfinders, pursuing a daily dedication to the following behaviors:

• We approach each situation with a responsive and highly agile style, always meeting customers on their own terms.

• We take the time to listen, learn and acknowledge the context of a customer's pain points.

• We dig deeper into problems and seek new and better answers for our customers' unique requirements.

• We guide customers towards the right solutions by leveraging our deep expertise and portfolio of innovative next-generation technology.

• We deliver a direct response to our customer's needs, focusing on technologies that set the stage for growth.


As a Windstream Enterprise Senior Customer Advocate, you will:

Regularly collaborate with your account team and advise assigned accounts (multi-national/global accounts) on new or additional products and services to existing customers;
finding additional business in multiple areas within the existing customer.

Drive organizational management and effectiveness for customers by planning for evolutionary product development; communicate the project plan with internal resources and bridge any gaps within the product delivery process.

Assist with the management of the formal RFP responses by collaborating with internal and external stakeholders; setting strategic objectives unique to the customer and aligning growth and retention quotas.

Manage customer projects and charters that relate to specific key accounts by overseeing project plans from conception to completion; ensure project specifications are met; facilitate customer proposals and providing recommendations regarding setting metrics and tracking results.

Manage customer satisfaction and service delivery by anticipating potential service problems; continuing communication during challenging times and monitoring satisfaction and engaging cross functional teams to develop remediation plans.

Create business development plans and forecasts by preparing efforts on behalf of the customer; assessing customer needs on a regular basis; validating strategic sales model alignment; and maintaining accurate data for all sales activity.

Build Rapport with existing customers by solving complex issues, conducting business reviews and understanding their business needs.

Job Requirements

Minimum Requirements:

Bachelors Degree and 7 years professional level job related experience (outside, direct sales experience); OR 10 years professional level equivalent related experience.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.