Senior Customer Advocate/Account Manager in Pittsburgh, PA at Windstream

Date Posted: 9/21/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:
    9/21/2018

Job Description

Job ID:18003047

*This role is a virtual and can be located anywhere in PA.*

The Customer Advocate is responsible for providing service and value to Windstream’s customers and partners. The Customer Advocate accomplishes this by proactively reaching out to his/her account base as well as answering any and all questions from both internal and external customers regarding the customers’ needs.


Detailed Description:

  • Provides high quality and responsive account support
  • Assists customers in adding , moving, or changing services
  • Proactively conducts frequent Account Checkups and Invoice Reviews
  • Properly documents activities involving customer accounts in the appropriate systems
  • Learns and adheres to Company and Departmental Policies and Procedures
  • Is responsible for all customer up-sales, account and revenue retention, and renewals
  • Collaborates with WIN partners regarding customers’ needs and opportunities
  • Introduces customers to the value of new products and services
  • Maintains customer information in all WIN systems
  • Develops and maintains sustainable customer relationships
  • Assists overall WIN team when needed in regard to customer related requests

Job Requirements


Minimum Requirements:


Bachelors Degree and 7 years professional level job related experience (outside, direct sales experience); OR 11 years professional level equivalent related experience.
  • An understanding of telecommunications and data communications services
  • Team player
  • Self-starter with the ability to work independently
Skills

  • Excellent oral & written communication skills; excellent presentation skills
  • Exceptional follow-up skills and diligence
  • Strong problem solving and technical understanding
  • Understanding of business processes
  • Professional and goal oriented
  • Ability to learn and use Salesforce and other company systems

IND123



EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.