Senior Customer Advocate - ACC in Grinnell, IA at Windstream

Date Posted: 5/22/2018

Job Snapshot

  • Employee Type:
  • Location:
    614 West Street South
    Grinnell, IA
  • Job Type:
  • Experience:
    1 to 2 years
  • Date Posted:

Job Description

Job ID:18000652

Senior Customer Advocate-ACC

A. Job Summary and General Purpose 

The Senior Customer Advocate (Account Manager) is a business to business sales professional who works with a teamed Account Executive to develop, maintain, and manage the customer account/relationship for long term and future business growth. The Account Manager is in pursuit of opportunities within account base to generate new acquisition sales for Windstream.

B. Essential Functions: Duties and Responsibilities

•         Supports workflow process with Account Executive within system tools.

•         Provides regular two-way communication between the customer and our team, to provide strong team representation, customer satisfaction/retention.

•         Strong relationship management and customer service skills

•         Generate quote proposals and order documents with Windstream operating systems.

•         Assists in uncovering solutions that would best address the customer’s needs, while coordinating the involvement of the assigned Account Executive.

•         Ability to manage time and successfully complete all tasks within the work day.

•         High level of initiative and work well in a team environment

•         Ability to work in a fast-paced changing environment and handle deadline pressures well

•         Plans and carries out responsibilities with minimal direction.

•         Demonstrate professionalism with customers, peers, and management.

•         Achieves expert status in the marketplace by demonstrating Windstream cultural beliefs; properly preparing for each customer interaction; applies superior salesmanship and persuasive presentation skills at the Executive Level; views customer objections as a natural part of the process and maintaining poise under pressure to seamlessly handle those objections; uses analytics to track and improve performance; effectively manages time; keeps abreast of industry trends to improve business acumen.

Job Requirements

Essential Skills:
• High School Diploma or equivalent
• 1-2 years of successful B2B sales experience in a quota driven environment.
• Strong MS Excel and/or database (SQL) skills required.
• Strong Web based computer skills.
• Excellent written and oral communication skills required.

Preferred Skills:
• Associates Degree or higher preferred
• 1-2 years of prior telecom sales experience preferred.
• Product knowledge including, but not limited to: (preferred or technical sales equivalent)
- Nortel
- Plantronics


EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.


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