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Residential Inside Sales Consultant RR in Charlotte, NC at Windstream

Date Posted: 12/7/2018

Job Snapshot

Job Description

Job ID:18004343

Residential Inside Sales Consultant

Do you consider yourself a resourceful problem solver who is always up to the challenge?  Do you want to serve as your customer’s personal consultant and own each customer’s situation while recommending the best solution?  If you are the self-starter that can think on your feet and likes to be rewarded for taking initiative, then joining the Windstream sales team is the place to put your skills to work.  Windstream offers industry leading sales training and promises you the opportunity to work in an energetic, fast paced environment where you have the power to own your processes from start to finish.

The average consultant makes $35-45K. Are you an average employee? Or are you an ABOVE average, rock star sales consultant?!?

**Competitive hourly pay plus UNCAPPED commissions**


2 weeks training: Monday-Friday 9am-6pm

***Anticipated Schedule: Monday-Friday 11am-8pm***

Position Overview:

The Residential Inside Sales Consultant works in a high volume sales environment with an established consulting sales approach.  The Consultant must possess the ability to recognize and capitalize on selling opportunities, multitask and prioritize, thrive in a team environment, and have the ability to navigate a multi-tiered system.


•         Handle inbound calls in a call center environment

•         Resolve customer inquiries and billing issues as well as product and service concerns

•         Explain and sell products and services to new and existing customers

•         Access and update customer accounts through computer-based systems while speaking to the customer

•         Gain and maintain product and service knowledge

•         Have working knowledge of telephony technology and keep current with industry changes

•         Perform other duties as assigned


•         Ability to speak clearly and articulate steps to non-technical customers

•         Excellent verbal and written communication skills, telephone voice, and telephone etiquette

•         Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment

•         Project a positive, professional attitude along with a confident and outgoing personality

•         Ability to solve problems quickly and decisively

•         Ability to quickly and successfully build rapport with a wide range of customers

•         Ability to use diplomacy when working with challenging or demanding customers

•         Working knowledge of personal computers (Windows), 10-key, and keyboarding skills

•         Ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry

•         Must be able to work flexible hours on a rotating schedule including evenings, holidays and weekends, and ability to accommodate a flexible schedule, including overtime when necessary

Job Requirements


High School diploma or equivalent and at least 6 months of experience. College hours or a college degree may be substituted for experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.