Representative-Enterprise Customer Care in Hiawatha, IA at Windstream

Date Posted: 7/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1450 North Center Point Road
    Hiawatha, IA
  • Job Type:
    Customer Service
  • Experience:
    Not Specified
  • Date Posted:
    7/13/2018

Job Description

Job ID:18002198

Job Responsibilities:

- Responsible for creating customer relationships and facilitating the resolution of any customer inquiry, general product questions and billing or order issues. 

- Responsible to answer all inbound calls and provide Customer Care including general questions & answers, billing investigations, minor technical troubleshooting, and creating and processing all types of orders; MACD and simple to complex orders.

- Responsible to utilize multiple systems to investigate and resolve customer issues and concerns. Expected to respond professionally to customer correspondence and emails within a 24 hour response time, as assigned.

Desired Traits or Skills:

- Excellent verbal and written communication skills; including de-escalation and listening skills

- Good computer skills including multitasking within many different applications

- Ability to learn new skills and knowledge quickly and the ability to work in a structured, fast-paced call center environment with strict time demands

Job Requirements

Minimum Requirements:
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to

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