Project Mgr I/II-Srvc Delivery in Charlotte, NC at Windstream

Date Posted: 6/25/2019

Job Snapshot

Job Description

Job ID:19001759

The Project Manager I/II- Service Delivery will be an individual with experience  in effective communication, project management and collaborative customer service. Will work closely with clients to ensure projects are completed to satisfaction and in a timely manner. He or she will communicate with other departments to keep the projects on task.  If you are good under pressure, creative, friendly and have excellent communication skills we encourage you to apply.

Job Duties:

Plans and manages projects for installation 

    • ensuring a clean scope of work

    • developing realistic project approach and timeline and assigning appropriate resources

    • providing communication and coordination of project activities and status

  • Contributes to project knowledge and process 

    • ensuring order information is complete and accurate and assisting in gathering technical information to provision flawless orders

    • leading investigation and resolution of project issues, conflicts, and escalations

    • collaborating with business units to track orders to ensure efficient order flow

  • Follows Service Delivery standard project management methodology 

    • serving as the project lead and collaborating with project team members  

    • ensuring projects are managed through the project phases and that standard documents are current and stored appropriately

    • Making sure the project scope/status are reported accurately in tracking tools; customer orders are tagged, tracked, and communication protocols are followed

  • Identifies, documents, tracks, and mitigates project processes 

    • understanding and discussing customer requirements, constraints and assessing the steps to provision customer orders

    • addressing project actions, issues, and potential risks

    • developing project plans and researching process development gaps

  • Establishes expectations for project communication and coordination 

    • setting project guidelines and roles of each team member

    • facilitating team meetings and serving as the main point of contact to internal and external project teams

    • resolving and/or escalating project issues in a timely fashion; and balancing stakeholder interests while respecting team member input and opinion

  • Support Sales Organization in acquiring new and repeat business 

    • participating in pre-sale calls to discuss the implementation process and assisting with RFP responses

    • learning and understanding customer’s business and concerns

    • collaborating with business units, agents, and customers; and establishing project expectations and managing projects to conclusions. 

 Desired Qualifications:

  • Excellent Written and Verbal Communication Skills

  • Must be Organized

  • Must be able to multi-task and handle several different projects at once

  • PMP Certification

Job Requirements

Minimum Requirements:College degree and 3-5 years professional level experience with 1 years supervisory experience for roles with supervision; or 7 years professional level related experience with 1 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.