Project Coordinator II/III-Service Delivery in Charlotte, NC at Windstream

Date Posted: 9/12/2019

Job Snapshot

Job Description

Job ID:19003034

General Summary:

The Project Coordinator II/III will be responsible for providing outstanding customer service with comprehensive understanding of our products and processes. The PC II/III will also be responsible for the tracking, scheduling and coordinating of all aspects of a new customer order, as well as move orders for customers getting new facilities. The PC II/III will be responsible for planning and scheduling each customer through whole life cycle of network and equipment implementation process. The PC II/III will be relied upon for answering general knowledge questions with regard to project implementation.  The PC II/III should be familiar with and build bridges with other internal groups.  The PC II/III is expected to be able to work well independently or with a group.

Job Responsibilities:
  • Plans and manages all aspects of implementation.
  • Ensures clean scope of work, provides realistic project approach and timeline to internal / external stakeholders.
  • Works with appropriate departments and staff to coordinate the activity of every job through each stage of order. 
  • Continuously monitors progress of job, including tasks, and investigates any deviations from schedule. Keeps all appropriate personnel apprised of status of job, shifts in priorities, existing or perceived problems; deviations from schedule.
  • Identify, suggest and implement corrective actions to improve quality of project management process.
  • Be able to manage multiple projects simultaneously. 
Job Function Expectations:
  • Ability to coordinate with customer, designated IT personnel, and internal groups for product implementation
  • Ability to coordinate with internal and external groups for multi-site projects, maintain project workbook and any additional calls needed for same
  • Ability to coordinate with internal and external groups for successful delivery of T1 and Ethernet network facilities
  • Ability to coordinate with internal and external personnel with regard to networking/failover solutions as sold and described for the project

Job Requirements

Minimum Requirements:
High School diploma or equivalent and 6 years experience with 4 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.