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Proj Coordinator II-Srvc Del in Rochester, NY at Windstream

Date Posted: 12/15/2018

Job Snapshot

Job Description

Job ID:18004001

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Project manages the implementation of multi-location circuit based customer orders.
  • Coordinate installations, disconnects and changes for special access circuits including DS1, DS3 and other complex high speed voice and data services.
  • Interface with interexchange carriers, connecting companies, and overall PC’s to clarify and validate orders.
  • Place orders with other vendors for OFF NET requirements. Track orders, FOC, and DLRs with the vendors to ensure dates are met and circuits are turned up in a timely manner. 
  • Manage multiple active customer orders simultaneously.
  • Serve as the single point of contact between the internal WINDSTREAMS’ groups, and vendors during the implementation of OFF NET orders.
  • Responsible for the development, planning and management of all aspects of the project implementation in a timely and smooth process. This includes, but is not limited to the following: identification and understanding of the project scope, customer expectations, constraints and requirements; creation and communication of a realistic project plan; management and execution of the project plan tasks and timelines; identification of project team members and roles; development and management of project issues log; completion of assigned tasks within the schedule and budget guidelines; and data collection and analysis in support of key indicators and project status.
  • Escalate as needed to ensure project orders are moving according to project schedule.
  • Conduct post project reviews to identify areas of improvement.
  • Research vendor business rules, analyze and resolve ordering issues.
  • Escalate to carriers, as needed, to provide resolution on orders rejected, clarified or in Jeopardy to manage expedite requests.
  • Point of escalation for internal teams and management.


Job Attributes:

•         Strong work ethic with even temperament

•         Professional and positive attitude

•         Ability to work under pressure and in high stress situations

•         Flexible work schedule

•         Good verbal and written skills

•         Highly organized individual

•         Strict attention to detail

•         Strong multi-tasking skills

•         Ability to follow-up and follow through with multiple tasks

•         Strong individual worker with ability to also work as part of a team

•         Ability to train peers and conduct presentations

•         Participate in and lead projects as assigned by management 


Job Requirements

Minimum Requirements:

High School diploma or equivalent and 5+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.

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