Principal-Learning & Develop in Charlotte, NC at Windstream

Date Posted: 2/27/2020

Job Snapshot

  • Employee Type:
  • Location:
    1720 Galleria Boulevard
    Charlotte, NC
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Job ID:19003452

The Sales Training Expert is a senior-level position with specific, successful experience carrying a quota and in training and developing sales people. 

The explicit goal of this position is to use your skills in Sales, Training, and Leadership Development to drive immediate performance improvements across the Field Sales salesforce and to ensure they are equipped with the core information, knowledge, skills, tools, and resources they need to be successful at Windstream.   

You will be responsible for the development and execution of sales-facing strategic programs within the Learning & Development organization specifically focused on our Kinetic Field Sales representatives.

The chosen expert will work closely with all sales leadership to ensure adoption of sales process by the sales force and alignment with Coaching For Performance and Sales Skills Matrix recommendations. 

Your previous experience in working directly with sales and sales leadership will help you to identify gaps in sales, systems, and process skills and allow you to understand and recommend the best method to address those skill gaps. 

Working directly with our Sales Directors, use your skills in developing sales people to help our Coaches be better Coaches by directly participating in our Coaching For Performance program. 

Responsibilities & Duties:

  • Prepares new and existing sales representatives in multiple channels across Windstream Kinetic by developing and facilitating effective sales content and coaching sales and sales leadership with particular focus on Field Sales. 
  • Focus on strategic objectives around the transformation of the employee onboarding process and alignment with organizational change
  • Working directly with leadership of the assigned functional areas to develop sales skills, improve productivity, and reduce employee churn:
  • Review Coaching For Performance Coaching Plans to assist Sales Directors in developing their sales people
  • Perform continual skill gap assessments with sales people and sales leadership in their assigned functional group and define methods to close those gaps
  • Provide coaching and development of leadership and reinforcement of al Windstream Learning & Development architecture and programs
  • Manage all new sales training requests
    • Document request
    • Vet request for validity
    • Prioritize with Learning & Development leadership
    • Define success criteria, measurement, and reporting
    • Work with Development teams to ensure development meets the desired outcomes
  • Provide faculty facilitation during Simulation Labs and other Live Sessions as needed
  • Provide expertise into the development and delivery of continuing education modules to ensure continued sales growth and expertise
  • Be a direct resource as required for all sales professionals, sales leadership, and other Learning & Development team members
  • Responsible for timely updates to all internal resources that sales people may use that aids in their productivity including Pilot’s Guide, Maneuvers Guide and any other resources for assigned group(s)
  • Provide input into additional support areas for operational process improvements
Desired Experience & Qualifications:
  • Minimum 5 years proven success developing sales people and sales leadership through effective virtual and classroom-based facilitation as well as 1:1 coaching.
  • Previous experience as a quota bearing sales professional
  • 2 years formal classroom facilitation
  • 2 years of enterprise level experience facilitating and coaching to a standardized sales process
  • Familiarity with adult learning techniques
  • Proficiency in Microsoft Office including PowerPoint and Excel.
  • Extensive background in classroom facilitation and management
  • Extensive background in results (outcome) based curriculum development
  • Able to work in a swiftly changing environment and capable of thinking on their feet and implementing changes to curriculum and structure often real-time
  • Position will require periodic overnight travel up to 5 nights at a time during Simulation Lab.
  • Position can be located in any major Windstream Kinetic market with sales presence. Preferred location is Charlotte.

Job Requirements

Minimum Qualifications: College degree and 8 years professional level experience with 3-4 years supervisory experience; or 12 years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.