Principal-Learning & Develop in Charlotte, NC at Windstream

Date Posted: 2/14/2020

Job Snapshot

Job Description

Job ID:20000467

We must always strive to compress learning ramp time, align and connect all training efforts with the business and each other, and increase overall productivity of our customers.    As a member of the Kinetic Business team at Windstream you will follow these 6 tenets of success as outlined in our logo:

CONNECT with our customers to proactively understand trends, directions, and skill gaps

DEFINE success by clearly defining outcomes

DEVELOP content that is aligned with success criteria and desired outcomes

DELIVER in effective and meaningful manners aligned with the learner

MEASURE performance across the development cycle

REPORT objectively against the defined success criteria

Your previous experience in working directly with sales and sales leadership will help you to identify gaps in sales, systems, and process skills and allow you to understand and recommend the best method to address those skill gaps. 

Your job will be to assess, analyze, and provide individual focus and real-time coaching on our Field Salespeople to quickly drive growth in our sales results.  

Working with our Sales Directors, use your skills in developing sales representatives to help our Leaders be better Coaches by directly participating in our Coaching For Performance program. 

Responsibilities & Duties:

  • Prepares new and existing sales representatives in multiple channels across Windstream Kinetic by developing and facilitating effective sales content and coaching sales and sales leadership with particular focus on Field Sales. 
  • Focus on strategic objectives around the transformation of the employee onboarding process and alignment with organizational change
  • Working directly with leadership of the assigned functional areas to develop sales skills, improve productivity, and reduce employee churn:
  • Review Coaching For Performance Coaching Plans to assist Sales Directors in developing their sales people
  • Perform continual skill gap assessments with sales people and sales leadership in their assigned functional group and define methods to close those gaps
  • Provide coaching and development of leadership and reinforcement of all Windstream Learning & Development architecture and programs
  • Manage all new sales training requests
    • Document request
    • Vet request for validity
    • Prioritize with Learning & Development leadership
    • Define success criteria, measurement, and reporting
    • Work with Development teams to ensure development meets the desired outcomes
  • Provide faculty facilitation during Simulation Labs and other Live Sessions as needed
  • Provide expertise into the development and delivery of continuing education modules to ensure continued sales growth and expertise
  • Be a direct resource as required for all sales professionals, sales leadership, and other Learning & Development team members
  • Provide feedback to sales leadership when identifying gaps in strategic sales methods and rep development
  • Responsible for timely updates to all internal resources that sales people may use that aids in their productivity including Pilot’s Guide, Maneuvers Guide and any other resources for assigned group(s)
  • Provide input into additional support areas for operational process improvements
  • Frequent travel is required as you will be responsible for one-on-one training and development for our team.

College degree and 8+ years professional level experience with 3-4 years supervisory experience; or 12+ years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.

Desired Experience & Qualifications:

  • 5 years experience working directly with sales and sales leadership performing coaching and facilitation
  • Previous experience as a successful quota bearing sales professional
  • Familiarity with adult learning techniques
  • Proficiency in Microsoft Office including PowerPoint and Excel.
  • Background in classroom facilitation and management preferred
  • Extensive background in results (outcome) based curriculum development preferred
  • Able to work in a swiftly changing environment and capable of thinking on their feet and implementing changes to curriculum and structure often real-time
  • Position will require frequent overnight travel
  • Position can be located in any major Windstream Kinetic market with sales presence preferred
  • Work from home and flexible work schedule available  

Job Requirements

Minimum Requirements:College degree and 8 years professional level experience with 3-4 years supervisory experience; or 12 years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.