OfficeSuite Engineer II in King of Prussia, PA at Windstream

Date Posted: 2/15/2018

Job Snapshot

Job Description

Job ID:18000457
General Summary:                                                                                          
The Engineer II will perform provisioning tasks for all voice services and applicable data products.  Provisioning of data products does not include advanced technologies such as Site-to-Site VPN, Broadband VPN and Frame Relay.  However, at this level, participation with customer conference calls may be requested for applicable services.  The Engineer is also responsible for assisting Field Technicians during the installation of these services.
Job Responsibilities:                                                                
  • Pre-build configurations on Edge Internet Routers for provisioning of new Internet and WAN services, including database management.
  • Pre-build configurations and assist with installation or removal for all MAC orders.
  • Pre-build configurations and turn-up managed services products.    
  • Manage, administrate, and take appropriate actions on mail directed to group mailbox per SLA policies.
  • Network monitoring setup and administration.
  • Stage CPE Cisco router configurations for installation by Field Technicians or vendors.
  • Direct Field Technicians at customer premises in turn-up of all data and voice services.
  • Manage, administrate, and take appropriate actions on IP requests per IP allocation policies.
  • DNS administration for all customer domain names with associated zone files.
  • Complete facility cross-connects for all voice and data services.
  • Participate as required regarding customer conference calls to effectively engineer orders.
  • Assist field with installation and testing of voice and data services

Desired Skills:                                                                                                       

  • Ability to learn new technology and advanced services
  • Ability to acclimate to requested conference calls with customers and company personnel
  • Ability to effectively pre-build new services and manage multiple installations
  • Ability to stay current with the economical and technological developments in the industry

Preferred Requirements:
  • Bachelors degree or equivalent experience
  • Qualified individuals should possess at least 2-3 years LAN/WAN networking experience.
  • Prior Cisco and telecommunications experience is desired.
  • Experience with the below technology/equipment:
    • IP sub-netting and Advanced Routing – BGP, OSPF, IP SLA
    • T1/Fractional T1, Fiber, EFM
    • Cisco Routers CLI
    • Voice Technology
    • Data Technology
    • Internet
    • Integrated
    • Meta Switch, DACs and DMS
    • VoIP - SIP, MGCP
    • Hosted PBX
    • Cloud Service technologies
    • SD-WAN

Job Requirements

Minimum Requirements:   College degree in Engineering or a related field and 2-4 years professional level experience; or 6+ years professional related Engineering/Technical experience; or an equivalent combination of education and education and professional level related Engineering/Technical experience required.