Network Analyst III-NOC in Denver, CO at Windstream

Date Posted: 7/24/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Denver, CO
  • Job Type:
  • Experience:
    8 to 10 years
  • Date Posted:
    7/24/2020

Job Description

Job ID:20002078

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and well being of our employees, customers, partners and communities is our top priority!

The Wholesale Transport Test and Turn Up team reads circuit designs to build circuits in equipment on our transport network in preparation to deliver to Wholesale customers or other Wholesale Windstream departments. Our services include, but are not limited to, TDM from DS3 to OC192 and Ethernet from 5 meg up to 100 GIG.

For circuits  tasked with delivering to customers,  Customers are contacted c to gain their acceptance of the service. If needed, we work with the customer to resolve any issues preventing them from successfully activating the service.

Issue dispatch tickets to field to verify wiring or assist us with testing, we work with OFF-NET providers, and issue cases to vendor support and work with other departments as needed to resolve issues.

Sometimes the needs of our customers and our business causes us to need to work outside of normal business hours. This flexibility is desired in this position.

 Job duties

Additionally Network Analyst III (NA III) is an escalation point and mentor for NA I and NA II personnel. The NAIII provides one-on-one mentoring to  NAI and  NAII and teaches classes as specified by management. The NA III performs the following detailed functions:

• Provide escalation support to NA I and NA II for issues that are not resolved through documented procedures so that network monitoring and responses can be effectively managed by NA I and NA II

• Produce technical documentation to allow NA I and NA II to continually improve of on time  delivery of customer orders.

• Identify patterns of repetitive failures on a device/network element/call agent or network level and execute permanent fixes to improve the organization’s overall efficiency

• Provide support to tier 1/customer-facing repair organizations as defined by existing process documents

• Provides on-call support for assigned devices as scheduled by SD TTU  management

• Performs off-hours maintenance window emergency procedures, upgrades, and reconfigurations as specified in MOPs

• Generates “break/fix” MOPs

• Models leadership for NA II team members by exemplifying accountability and respect for superiors, peers and subordinates

• Demonstrates familiarity and compliance with NOC and standards, policies and processes

• Utilizes and teaches all vendor-provided and -provided tools and applications for the assigned devices

• Other duties as assigned by management

Job Requirements

Minimum requirements

▪ Associate degree in a technical discipline and 8-10 years telecommunications experience within last five years or equivalent combination of education and experience

• Proficient in the use of Windows-based computers and Microsoft applications

• Expert level command of the solution’s hardware architecture at all release levels owned by Windstream

• Proficient with the assigned device’s data structure, hardware inventory tables, translations, and commonly troublesome features

• Proficient with the assigned device’s vendor documentation, including interconnect schematics, maintenance and troubleshooting procedures, office drawings, engineering and provisioning rules, and significant bulletins

• Proficient with all vendor-provided interfaces such as Graphical User Interfaces (GUI), Command Line Interfaces (CLI), debugging tools, and non-menu applications and utilities

• Familiar with all protocols used in the solution

• Demonstrates a history of positive customer interactions, successful mentoring relationships, and formal or informal classes taught

• Demonstrates a history of leadership and initiating actions that contribute to the success of individual teammates and the team in general

• Willing to provide support during normal business hours, after business hours and on holidays

• Willing to rotate on-call support for the assigned devices




EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

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