Network Analyst II-NOC in Little Rock, AR at Windstream

Date Posted: 1/6/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4001 North Rodney Parham Road
    Little Rock, AR
  • Job Type:
  • Experience:
    4 to 6 years
  • Date Posted:
    1/6/2020

Job Description

Job ID:20000019

General Summary:

Assists with the management, operational support, and troubleshooting for all on/off net TDM, Ethernet, Dark Fiber wholesale customer data and transport services.


Job Responsibilities:
• Working with LEC’s, IXC’s, vendors, internal departments, and customers tosuccessfully troubleshoot impairments and outages as required. 

• Utilize Remedy ticketing system for documentation, escalations and Field Operations Dispatches.  
• Follow prescribed escalation (internal/external) polices within SLAs 
• Provide leadership to team members

• Accept escalations as provided by Management.

• Ability to read and interpret CLR/DLRs

Job Requirements

Minimum Requirements:  Associate Degree in a technical discpline and 4-6 years technical/telephony experience with 4 years directly related to the job; or 7 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.

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