Network Analyst I-NOC in Little Rock, AR at Windstream

Date Posted: 7/2/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    11001 Executive Center Drive
    Little Rock, AR
  • Job Type:
    Engineering
  • Experience:
    4 to 6 years
  • Date Posted:
    7/2/2018

Job Description

Job ID:18002112
General Summary: The Wholesale Network Operations Analyst II will be responsible for monitoring, troubleshooting and the repair functions within the Windstream Wholesale Service Assurance team. This position will be operating in a 24x7 fast paced customer facing operations environment and will involve working weekends and holidays.  Responsibility for the operational support and troubleshooting for all on/off net SONET (Optical OC3-OC192, Electrical (DS0-DS3), Ethernet, Gigabit Ethernet, Dark Fiber Wholesale customer data and transport services. 
 
Job Responsibilities:
  • Troubleshooting SONET, Ethernet, Gigabit Ethernet, and Dark Fiber circuits
  • Professionally interact with team members, and internal/external customers
  • Works with LEC’s, IXC’s, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required. 
  • Utilize Remedy ticketing system for documentation, escalations and Field Dispatches.  
  • Follow prescribed escalation (internal/external) polices within SLAs 
  • Provide leadership to team members
  • Accept escalations as provided by Management.
  • Ability to read and interpret CLR/DLRs
  • Provide precise, clear and complete ticket worklog documentation
  • Flexibility to work varied shifts and support a weekend/holiday on call rotation
  • Self-starter requiring little to no supervision
  • Comfortable working on a geographical dispersed repair team  
  • Adherence to all Wholesale Service Assurance department processes

Preferred Requirements:

  •  4-6 years telecommunications industry or networking experience

  • Advanced understanding of; Fiber Optic Networks, DWDM and SONET, GIGE, Ethernet services.
  • Experienced working with Remedy ticketing system
  • Proficiency with Microsoft Word, Excel, Access & Microsoft Visio.
Skills/Knowledge/Qualities:
  • Experienced troubleshooting Layer 1 through Layer 3 networks
  • Time management skills
  • Attention to detail and good troubleshooting methodologies
  • Strong verbal and written communication skills
  • Superior customer management skills
Preferred Advanced Skills:
  • Well versed in optical Ethernet functionality
  • Familiarity with DWDM, passive and active systems
  • Ethernet over SONET services
  • Ciena/Cyan Z series transport (4200,6500)
  • Cisco ONS 15454 transport systems
  • Infinera experience
  • Accedian metro Ethernet familiarity – Metronode/Metronid technologies
  • L2/L3 VPN
  • MEF 2.0
  • ELAN/ELINE/ETREE
  • BGP/OSPF/ISIS
  • Juniper/Cisco Router experience
  • Y.1564/Y.1731 Testing Standards
  • Troubleshooting experience with the following transport equipment: Fujitsu Flashwave product line, Lucent DMX, Hatteras, Overture, Alcatel, Turin, Nortel, Tellabs.
Preferred Certifications:
MEF, CCNA or JNCIA  

Job Requirements

Minimum Requirements:  

Associate or Bachelor’s Degree in a technical discipline and 4-6 years technical experience; or 7+ years of directly related network operations experience and/or an equivalent combination of education.


EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to

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