Network Analyst I-NOC in Greenville, SC at Windstream

Date Posted: 1/25/2018

Job Snapshot

Job Description

Job ID:18000242
A Wholesale Service Assurance Transport/Data Technician performs technical problem resolution, in a high stress environment, including analysis, trouble isolation and repair. Duties will include acting as a Customer Advocate in a 24x7x365 Network Operation Center for all Windstream internal and external, transport and data services. The Technician focuses on complex troubles in at least one trouble ticket discipline (Transport or Data).
 
Job Responsibilities:
 
-          Responsible for analyzing, testing, isolating and repairing network and customer issues. This may include any or all issues related to facilities, routing, and/or switching products and services and the associated CPE equipment.
 
-          Performs testing for fault isolation on DS0, DS1, DS3, OC3-192, GIGE, SONET, and DWDM transport circuits for Windstream Carrier customers.
 
-          Performs proactive monitoring, configuration management and fault resolution of complex transport and data services.
 
-          Performs Customer Advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Takes calls and provides status from and to customers on a regular basis.
 
-          Works in conjunction with internal and external contacts and with company technicians/engineers to troubleshoot and resolve customer's issues.
 
-          Has direct interaction and escalates troubles internally and externally (LEC's and other carriers) on behalf of the customer.
 
-          Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.
 
-          Works tickets of a routine complex basis and may request some support of others.
 
-          Contributes to realizing departmental and company goals and objectives.
 
-          Other duties may be assigned.

Job Requirements

Minimum Requirements:

Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.