Network Analyst I/II- NOC in Harrison, AR at Windstream

Date Posted: 7/9/2019

Job Snapshot

Job Description

Job ID:19001949

Candidates should have experience in maintenance activity, writing MOPs or troubleshooting network equipment including switches, routers.


• Demonstrated strong understanding of LAN/WAN technologies and TCP/IP, Ethernet, PPP, Sonet.

• Demonstrated strong customer service skills

• Demonstrated strong technical skills in data networking or closely related field

• Strong knowledge of central office transport equipment including test methods

• Strong knowledge of OSI layer 2 technologies such as Ethernet, PPP, Sonet

• Strong ability to work complex problems, evaluate information and arrive at creative solutions

• Strong understanding of monitoring/troubleshooting practices and procedures

Job Duties include but are not limited to the following:


• Act as second level support for Access, CSMB, ERC, and other NOC verticals as needed.

Special Requirements/ Certifications:

Strong understanding of telecom networks and equipment. Intermediate to advanced knowledge of data networking with particular experience that includes ATM, xDSL, Ethernet, and/or L2 networks. One or more of the following network certifications desired: CCNA, CCNP, JNCIA, JNCIS 


Job Requirements

Minimum Requirements:Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3 years directly related to the job; or 6 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.