Manager-Network in Greenville, SC at Windstream

Date Posted: 11/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    301 North Main Street
    Greenville, SC
  • Job Type:
  • Experience:
    5 to 7 years
  • Date Posted:

Job Description

Job ID:18004061
Job Description – Network Control Center Manager


The Network Control Center Manager oversees a 24/7 Network Control Center; this includes shift work and off peak coverage to monitor switching, digital, optical and associated telecommunications equipment. The focus of the NCC Manager is the reliability of Windstream’s network and to excel in communicating network health through Command and Control. The role includes controlling and communication of critical network events, leading, planning, organizing, training/ coaching, regulatory reporting compliance, writing and assessing policy/procedure documentation, analytics and metric investigation, overseeing/ developing and driving performance goals and assessing the functions of 20-30 Network Analysts in a diverse and highly visible environment. The NCC Manager works cross-functionally with internal service partners, external carriers and management team to drive issues to resolution including escalation adherence, process and communications flows in our deployed infrastructure and provide leadership for Analysts to that end.

Job Responsibilities include:
  • Manage a shift of Network Analysts to achieve departmental deliverables and objectives.
  • Ensure surveillance of all network infrastructure related to the Transport, Core IP, Voice, Telemetry, Power and Environmental platforms
  • Scheduling for 24X7 coverage to include allowance for vacation, sick, floaters and holidays while providing appropriate resources for the workload.
  • Responsible for development and compliance of training curriculum for all surveillance functions including career path defining. Develop delta criteria to identify need for personnel training.
  • Document policies/procedures relative to surveillance functions to form a repository for reference to existing and incumbent personnel.
  • Manage network event notifications to ensure timely and accurate communications to internal and external organizations, drive resolutions and escalations as necessary following defined process.
  • Provide technical and logistical direction for service partners, internal and external resources during service impacting network events.
  • Develop and drive individual performance goals and track progress.
  • Participate in the development of tools and processes focused on engineering competencies into support systems geared toward leveraging automation to maximize productivity and service excellence
  • Focusing on customer service reliability is the foundation for what drives our objectives, our methods and our performance as a team and individuals.
  • Can be entrusted to own a task, problem or assignment to completion.
    • Takes ownership of actions, objectives and individual performance.
    • Responds appropriately to clients, both internal and external.
    • Builds and maintains relationships, both internal and external.
    • Ensures that decisions and actions are made with the NOC Mission as driver.
    • Communicates clearly and directly.
    • Foresees problems or challenges and amends procedures accordingly.
    • Places an emphasis on quality while driving toward expected results.
    • Identifies troubles before they become client affecting.
    • Provides detailed root cause analysis as needed for network events.
    • Coordinates technically and logistically the recovery of failed network elements.
Special Requirements/Certifications:
  • Strong understanding of telecom networks and general architecture. Intermediate knowledge of IP, Transport and Voice disciplines and platforms, including Power and Environmental.
  • Excellent communications skills, verbal and written.
  • Ability to provide coaching, delegation and recognition to colleagues.
  • Ability to build a strong, cohesive team whose members have complementary strengths.
  • Ability to promote cross-functional collaboration and teamwork.
  • Ability to coordinate, distribute and appropriately schedule work and the necessary resources required to effectively perform that work.

Job Requirements

Education and Experience: 

College degree in Engineering or a related field and 5-7 years professional level experience with 0-2 years supervisory experience; or 9+ years professional level related Engineering/Technical experience with 0-2 years supervisory experience; or an equivalent combination of education and professional level related Engineering/Technical experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.