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Manager-Customer Solutions in Little Rock, AR at Windstream

Date Posted: 5/14/2019

Job Snapshot

Job Description

Job ID:19001329

This position will lead a new team of 6 Application Engineers, responsible for training and development of this team as well as day to day leadership duties.   This position will be accountable for early life cycle churn reduction and customer retention, specifically with our higher revenue customers.

The Application Engineer will engage with our Customers during initial deployment of our Strategic applications, including Office Suite, IPSimple and targeted Network Services.   They will act as the customer’s consultant on both new configuration of services and migration strategy to our solution. They will engage with the Project Coordinator on database configuration needs and timelines to keep project on track.  This role will also serve as a Tier 2 resource to Field Operations technicians on complex MAC activities.

Conduct Weekly status meetings with team, document any roadblocks coming from team and own corrective actions.  Document any escalation and drive corrective actions needed.

Conduct Monthly training sessions with team on new technology or enhancements to existing products.  Develop Individual Development Plans for each App Engineer and drive these efforts to completion.  Coach on a daily basis and demonstrate what “GOOD” looks like to team.

Inspect work functions of the Application Engineers to ensure customer satisfaction is high on recent installations.

Provide ongoing feedback to our Product Development team to ensure we are capturing customer trends and re-calibrating our existing product mix to meet and exceed customer expectation.

Job Requirements

Minimum Requirements: 
High School diploma. 5-8 years experience. Excellent Customer engagement skills.

Preferred qualifications: 

Previous leadership a plus. 
Excellent skills in design and deployment of all Kinetic product line.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.


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