Manager-Assignment in Baldwin, GA at Windstream

Date Posted: 7/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Baldwin GA 2000 Communications
    Baldwin, GA
  • Job Type:
    Field Operations
  • Experience:
    4 to 6 years
  • Date Posted:

Job Description

Job ID:18002226

General Summary

The scope of this position is to lead a team of Tier II Service Order Assigners as they support customer installs/upgrades and repair efforts.  This team supports Field Operations, Engineering, Sales and other support groups.

Duties and responsibilities of the manager will include:

•         Maintaining daily staff schedules for maximum coverage.  

•         Meet/Exceed Service Levels  

•         Overtime utilization and Monitoring  

•         Attendance Management  

•         Support and carryout organizational changes  

•         Daily productivity evaluation and reporting  

•         Weekly team meetings  

•         Monthly quality audits and monitoring  

•         Monthly review meetings with employees  

•         Compile data and draft yearly performance review for each employee  

•         Payroll approval and reconciliation with Time Off Tracker / Attendance Tracker  

•         Performance Improvement and Development Planning, as required  

•         Coach and Counsel, as needed  

•         Maintain staffing levels – hire and train new employees  

•         Maintain staffing data in the appropriate applications.  

•         Ensure employee access to appropriate applications and network elements.  

•         Plan for and provide training as needed when new applications/processes are introduced.  

•         Look for and implement process improvements and procedural updates  

•         Maintain safe and productive work environment for all employees  

•         Plan and perform employee appreciation events  

•         Working knowledge of Outside Plant facilities  

•         Working knowledge of MIROR / DCRIS / CAMS / GIS / MSS 


Job Requirements

Minimum Requirements:

College degree and 4-6 years professional level experience with 1-3 years supervisory experience; or 8+ years professional level related experience with 1-3 years supervisory experience; or an equivalent combination of education and professional level related experience required. 

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to