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Major Customer Advocate in Chicago, IL at Windstream

Date Posted: 1/5/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    427 South LaSalle Street
    Chicago, IL
  • Job Type:
  • Experience:
    At least 9 year(s)
  • Date Posted:
    1/5/2021

Job Description

Job ID:20004044
The Major Customer Advocate is responsible for providing service and value to Windstream’s customers and partners. The Customer Advocate accomplishes this by proactively reaching out to his/her account base as well as answering any and all questions from both internal and external customers regarding the customers’ needs.

Detailed Description:
  • Provides high quality and responsive account support
  • Assists customers in adding , moving, or changing services
  • Proactively conducts frequent Account Checkups and Invoice Reviews
  • Properly documents activities involving customer accounts in the appropriate systems
  • Learns and adheres to Company and Departmental Policies and Procedures
  • Is responsible for all customer up-sales, account and revenue retention, and renewals
  • Collaborates with WIN partners regarding customers’ needs and opportunities
  • Introduces customers to the value of new products and services
  • Maintains customer information in all WIN systems
  • Develops and maintains sustainable customer relationships
  • Assists overall WIN team when needed in regard to customer related requests

Job Requirements

Minimum Requirements:Bachelors Degree and 9 years professional level job related experience (outside, direct sales experience); OR 13 years professional level equivalent related experience.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

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