Major Customer Advocate in Anaheim, CA at Windstream

Date Posted: 2/27/2021

Job Snapshot

  • Employee Type:
  • Location:
    2441 West La Palma Avenue
    Anaheim, CA
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:

Job Description

Job ID:21000326

Sr. Customer Advocate

About the Role:

As a Sr. Customer Advocate, you will be assigned a book of business of enterprise customers to manage, retain, and grow. Act as liaison between customer and Windstream. Other responsibilities include but not limited to billing, repair, escalations, and assisting customers with strategic designed networks.

What You’ll Do:

  • Advise assigned accounts (multi-national/global accounts) by selling new or additional products and services to existing customers; finding additional business in multiple areas within the existing customer.
  • Drive organizational management and effectiveness for customers by planning for evolutionary product development; communicate the project plan with internal resources and bridge any gaps within the product delivery process.
  • Overall management of open projects to completion.
  • Manage customer satisfaction and service delivery by anticipating potential service problems; continuing communication during challenging times and monitoring satisfaction.
  • Create business development plans and forecasts by preparing efforts on behalf of the customer; assessing customer needs on a regular basis; validating strategic sales model alignment; and maintaining accurate data for all sales activity.
  • Process product renewals and retention of existing customers by building customer rapport; conducting specific customer product analysis for expiration and following customer industry trends for enhancements to existing product platforms. 
  • Manage formal RFP responses by collaborating with internal and external stakeholders; setting strategic sales objectives unique to the customer and aligning sales goals and quotas
  • Gain/Maintain C-level relationships within the organization.
  • Maintain monthly metrics on renewals, conversions and base revenue.
  • Engage with client on business reviews to maintain positive overall health of the account.

Do You Have:

  • Bachelor’s Degree and 7 years outside, solution sales experience OR 10 years professional level equivalent related experience.
  • Need prior enterprise account management

Our Benefits:

  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identify Theft, Legal, Auto & Home and Pet Insurance 

About Us:

Windstream Holdings, Inc., a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

Job Requirements

Minimum Requirements:

Bachelors Degree and 9 years professional level job related experience (outside, direct sales experience); OR 13 years professional level equivalent related experience.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.


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