Internet Help Desk Support in Harrison, AR at Windstream

Date Posted: 9/3/2020

Job Snapshot

Job Description

Job ID:20002641

About the Role: 

As a Specialist in Repair, you will assist Windstream Broadband Internet customers with troubleshooting. In this position, the Specialists will support and resolve customer’s issues, create/update trouble tickets, and work between multiple systems.  


What You’ll Do: 

  • Answer inbound calls from customers, internal or external, regarding trouble repair for Windstream product and services. 
  • Utilize and navigate in multiple systems to verify and perform trouble isolation and repair of service. 
  • Recommend products that enhance or resolve a customer’s issue. 

Do You Have:

  • General knowledge of the telecommunication products and service offerings. 
  • Must have excellent customer and interpersonal skills. 
  • Possess technical aptitude for performing technical tasks to resolve issues. 
  • Ability to work a flexible or rotating 24x7x365 schedule. 

Even Better:

  • Help Desk Experience 
  • Phone Skills
  • Quality Focus 
  • Tech Savvy 
  • Problem Solving Skills 

Our Benefits:  

  • Medical, Dental, Vision Insurance Plans 
  • Identify Theft, Legal, Auto & Home and Pet Insurance 
  • 401K Plan 
  • Health & Flexible Savings Account 
  • Life and AD&D, Spousal Life, Child Life Insurance Plans 
  • Educational Assistance Plan 

About US: 

Windstream Holdings, Inc., a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. 


Job Requirements

Minimum Requirements:

High School diploma or equivalent and 2 years experience with 1-2 years directly related to the job. College hours,college degree or military experience may be substituted as deemed appropriate. 

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.