Facility Provisioner I in Harrison, AR at Windstream

Date Posted: 8/14/2019

Job Snapshot

Job Description

Job ID:19002370
The duties of this position include the creation/posting/clean-up of MIROR cuts, creating and distributing electronic cutsheets (including DSL cuts), update MIROR Terminal files, design cable plant rearrangements (which may include the processing of service orders), create WFM work requests, reviewing and updating OSP JobTrac. Involvement with central office/remote conversions and other projects as required. Responsibilities also include interacting with internal departments such as Engineering, Contractors, Assignment, Service Center, Service Activation, Area/Local Managers, Field Technicians, and external customers to ensure customer satisfaction and to meet scheduled due dates. This position will be required to perform these duties in any ILEC area across the corporation. This employee will utilize the following systems: DCRIS, MIROR, WFM, TARP, CADE and JobTrac.

Experience: Outside Plant experience preferred

Desired Qualifications:
Working knowledge of cable schematics
Ability to handle multiple priorities
Decision making skills
Flexible to change
Working knowledge of MIROR / DCRIS / WFM / TARP / CADE
Team player/customer service oriented
Highly self-motivated
Work well under pressure
Effective oral and written communications
Good problem solving skills
Strong attention to detail
Organizational skills
Open to new processes and applications
Ability to work flexible hours
PC skills including Microsoft Word, Excel and Access

Job Requirements

Minimum Requirements:
Associate Degree in a technical discipline and 2-3 years technical/telephony experience; or 4 years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.