Engineer III-Network Operation in Greenville, SC at Windstream

Date Posted: 8/5/2019

Job Snapshot

  • Employee Type:
  • Location:
    301 North Main Street
    Greenville, SC
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:

Job Description

Job ID:19002509


The Network Operations Center’s (NOC) mission is to provide a world class customer service and network support through innovative teamwork and advanced technology while maintaining the network and exceeding our customers’ expectations. The VoIP NOC Engineer will provide advanced network supports, manage network expansion, improvement, and upgrade projects on multiple VoIP switches and devices throughout the networks seven days a week/24 hour a day.

Need to have the following experience:

Possesses proven VoIP Engineering and architecture experiences and skills across multiple telecommunications industry standard VoIP switches and devices such as:

      Sonus• Genband (G9, C3/8000 and C15) • Metaswitch• Broadsoft• Session Border Controller (SBC), including Acme, Sonus and Perimeta• UCAAS• SIP

• Cisco IP switching and routing technologies

 Has advanced VoIP switching hardware, software, and translations experiences and skills to support the needs of the VoIP network working network outages, which include:

• Deploying new VoIP devices• Grooming network traffic, routes, and devices• Moving customers from old TDM technologies to SIP VoIP services

Job Description:

•    Serves as a liaison between VoIP Network Operations and Architecture, Engineering, Wholesale, Enterprise Voice Repair, IP Network Operations and Engineering, Network Security, IT, Marketing, Legal, Regulatory, external vendors, and Channel partners

•     Provides timely and professional expert level support for the Sonus Networks, Metaswitch, Genband VoIP switches, Broadsoft servers, Session Border Controllers (Sonus, ACME, and Perimeta SBCs) platforms

•    Works on hardware, software, and translations troubles, design, and document changes such as network grooms, expansions, decommissioning, upgrades

•    Mentors NOC VoIP Network Analysts; Prepares training documents, network diagrams, and network designs; Leads training activities to ensure that relevant employees and third-parties understand, acknowledge, and fulfill their obligations to mitigate network failures, enhance network uptime, and improve customer experience

•    Leads information security compliance activities designed to achieve and maintain a high degree of adherence with both internal and externally-defined security requirements. This may include conducting security evaluations, assessments, and audits to validate security compliance.

•    Works collaboratively with VoIP switching vendors to mitigate equipment failures and resolve troubles as expediently as possible

•    Utilizes designated “homegrown” software applications to provide timely Root Cause Analysis (RCA) or Reason for Outage (RFC) reports as assigned by VNOC management

•    Documents and resolves database inconsistencies or corruptions as presented by Translations Engineering and engages vendor support on behalf of Translations Engineering when required

•    Writes and sustains VNOC’s suite of internal technical documentation for the assigned platforms

•    Identifies opportunities for improvement in the quality of the documentation available to the rest of the NOC VoIP team

•    Provides 24X7 on call support to VNOC management and on-call analysts

•    Writes technical documents and bulletins as necessary for the Enterprise customer Repair organizations to help them better support our customers

•    Serves as the organization’s conduit for all activities with VoIP Architecture and Engineering and manage network changes and equipment audit and compliance in support of FCC rules and regulations

•    Collaborates with vendors and internal engineering teams during planning and implementation of conversions and upgrades

•    Acts as a liaison between VNOC and vendors, Planning, Translations Engineering, VoIP Engineering, Power Engineering, Voice Applications Engineering and Network Performance

Job Requirements

Education and Experience:College degree in Engineering or a related field and 3-5 years professional level experience; or 7 years professional level related Engineering/Technical experience; or an equivalent combination of education and professional level related Engineering/Technical experience required.


EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.


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