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Engineer II in Greenville, SC at Windstream

Date Posted: 3/15/2019

Job Snapshot

Job Description

Job ID:19000710
Job Description:

  • Pro-actively drive improvements in the methods, guidelines and best-practices
  • Acts as technical consultant within and outside assigned department in area of expertise
  • Define and analyze current gaps and recommend solutions
  • Establish training, and job aid documentation to improve workflow and educate users
  • Communicate Metasolv information to business groups via Operation Bulletins
  • Responsible for development, design and maintenance of workflows in Metasolv and other Engineering/Operations areas as needed 
  • Participate in Metasolv software upgrade and migration projects - Requirements discussion, UAT and Production implementation. (e.g. MSS version upgrades, system conversions, IT elevates, etc.)
  • Assist with the roll-out and modeling standards in Metasolv for new technologies
  • Maintain and support Metasolv Infrastructure as needed by the business.  (Provisioning plans, work queues, employee tables, Network Templates (in conjunction with Business Process & IT), checklist items, jeopardy codes, etc.)
  • Provide overall support for MSS application to all business groups as needed
  • Provide support for user issues, including data errors, user errors, software issues, questions, etc
  • Serve as a single point of contact/liaison with Prodapt and Windstream IT groups for MSS system issues. Work independently with Prodapt for testing resolution on system issues.   
  • Support grooming of colleagues to increase knowledge, experience and leadership
  • Work with the business for proper representation of equipment, Network Systems, connections, orders, equipment specs, etc. to ensure MSS records are represented how they are physically built. 
  • Perform analysis and/or resolution on incoming remedy tickets from multiple user groups.
  • Assist business groups with escalation of stalled or rejected orders as needed.
  • Product support for existing and new services, features and options.

Desired Qualifications:

  • Strong knowledge of Metasolv database
  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Excellent analytical skills
  • Excellent leadership skills
  • Ability to take lead and manage high priority projects with minimal day-to-day instruction
  • Ability to prioritize projects
  • Strong Data / Transport Network knowledge
  • Provide technical leadership for Data / Transport device configurations
  • Experience with SQL a plus
  • In depth understanding of telecommunications industry
  • In depth knowledge of one or more engineering disciplines and vendor equipment
  • In depth knowledge of accepted engineering practices
  • Computer software knowledge to include Microsoft Office, Custom Planning Tools and Databases
  • Good project management skills

Job Requirements

Minimum Requirements: College degree and 2-4 years related experience or 6+ years equivalent related Engineering/Technical experience or a combination of education and related Engineering/Technical experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.