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Engineer I-Technical Design in Charlotte, NC at Windstream

Date Posted: 3/7/2019

Job Snapshot

Job Description

Job ID:19000585

Technical Design Engineer I (TDE) an integral member of Windstream’s Service Delivery who responsible for technically understanding the customer’s requirements to ensure that the service solution ordered, meets and/or exceeds the customer’s expectations.  They must have a basic understanding of most products and the customer’s requirements to ensure that the service solution ordered meets or exceeds the customer’s expectations.  This role is accountable for engaging the customer/customer’s technical resources, Sales Engineering, Field Technicians, Project/Project Coordination Management, provisioning, Operations and other internal organizations to ensure he/she has the information to accurately design and develop and implement a complex solution. Additionally, this individual may be available on certain solutions to insert themselves in the customer cutover event for the solution they have enriched. This is a technical role that is key to developing and maintaining the trust of our existing/potential customers.

 

RESPONSIBILITIES:

  • Respond to complex solutions (including MPLS, IPSEC Adv., IPSEC VPN, Hosted Network Security, Secure WIFI, SIP, SDWAN and UCaaS) design requests from the Sales and Sales Engineering functions.
  • Work collaboratively with the solutions design support resources (Engineering, Capacity, Special Pricing, Sales Engineering and Circuit Design) to create a unique communications solution for prospective customers. Engage with Sales Engineering, sales and Customers when necessary to ensure full design is understood and all aspects of the customer’s needs are addressed with the comprehensive solution.
  • Keep up to date network designs for use in breaking down requests to an accurate highly detailed level.
  • Participate as needed in the final stages of the installation process as the original solutions designed to ensure continuity of proposal to product delivery and functionality.
  • Maintain an ongoing knowledge of Windstream’s products and technology
  • Act as a contributor between Sales/Sales Engineering, Provisioning, SDI, Order Processing and Project Management to achieve common goals.
  • Act as a contributor with the various installation teams when questions arise about the solution throughout the installation process.
  • Act as a contributor in UAT environment on new product rollouts and system requirement testing
  • Act as a contributor for on products and process as well as assist peers with training(when applicable)


Skills/Competencies:

  • Sales Engineering experience preferred
  • 1-2 years Telecommunications experience, including experience with both voice and data services. 
  • Basic knowledge of Telecommunications, Data communications, Networking technologies (including IP, DSL, VPN, Web Hosting, Firewall, SDWAN, Wireless, UCaaS, MPLS products, Network Management and Security and Frame Relay)
  • Knowledge of MetaSolv (M6), VSR, BPMS preferred
  • Solid presentation skills
  • Strong communications skills both written and oral
  • High Organization skills and attention to detail
  • Ability to provide technical leadership throughout the organization
  • Project Management skills
  • Solid business acumen
  • Ability to influence and impact the listener
  • Ability to multi-task and work under pressure
  • Strong PC skills, including experience in Microsoft Word, Excel, PowerPoint, Visio
  • CCENT and CCDA preferred

Job Requirements

Minimum Education: 
Bachelor's Degree in Engineering or equivalent work experience

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.