Director-Field Operations in Lexington, KY at Windstream

Date Posted: 9/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    130 East New Circle Road
    Lexington, KY
  • Job Type:
  • Experience:
    At least 10 year(s)
  • Date Posted:
    9/5/2018

Job Description

Job ID:18003149

JOB SUMMARY:
Manages and supports local operations managers and operations support staff; monitors and controls expenses; coordinates building and grounds projects and upkeep; manages functions involving installation and repair service, central office maintenance, monitors and provides employee safety adherence, training, development, rewards, recognition, and discipline; provides budget input; secures personnel; provides coordination with both field and corporate staffs; prepares and makes presentations; promotes positive company image to the public and to all employees; performs other duties as assigned or deemed necessary.


JOB DUTIES AND RESPONSIBILITIES:
1. Manages and supports local operations managers and operations support staff; ensures that all employees are kept up to date on all changes in procedures, promotions, and products; handles customer problems and complaints as required; assists in disciplinary actions with employees as required; completes performance evaluations for local managers and operations support staff; reviews and approves evaluations on all operations employees.
2. Monitors and encourages technicians: Monitors sales progress and provides support and incentives to the team members; creates and supports sales promotions of new and existing products, initiates actions and programs for technicians; uses specialized reports, programs, and procedures to motivate employees to improve results.
3. Coordinates building and grounds projects and upkeep: performs periodic inspections of land and buildings.

4. Monitors and controls expenses: Reviews and approves requisitions, approves invoices and expenses, approves major vehicle repairs; monitors the monthly financial reports to ensure expenses are being accounted correctly: coordinates efforts to control all expenses, including the review of the monthly financial analysis.
5. Manages functions involving installation and repair service, central office maintenance; analyzes trouble patterns and repeat reports to reduce the number of troubles and repeat reports; initiate actions and programs for trouble reductions; monitors customer service reports to improve the efficiency of the work group and improve customer service; reviews management reports; coordinates, participates in, and responds to PSC audits, and evaluations; monitors major OSP maintenance projects; coordinates efforts to improve CSI results.
6. Monitors employee safety adherence, training, development, rewards, and recognition; reviews all accident reports and investigations; schedules and recommends employee training; develops specialized reports and programs to increase productivity.
7. Provides budget input: Prepares operating and capital budget inputs; reviews and approves inputs initiated by Local Managers and other departments.
8. Must provide and maintain the following skills: motivational, sound management, excellent written and verbal communication, mentoring, support, decision making in timely manner, team building, creativity, and enthusiasm.
9. Promotes a positive company image to Windstream employees, city, county, state, and federal officials, and local customers; assists in Windstream sponsored community projects and participates in civic clubs.
10. Performs other duties as assigned or deemed necessary.

Job Requirements

College degree and 10+ years professional level experience with 3-5 years supervisory experience; or 14+ years professional level related experience with 3-5 years supervisory experience; or an equivalent combination of education and professional level related experience desired.



EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.