Customer Service Technician in Chariton, IA at Windstream

Date Posted: 2/21/2018

Job Snapshot

  • Employee Type:
  • Location:
    220 North Grand Street
    Chariton, IA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job ID:18000640

Job Summary

- Provide installation and repair service to Windstream customers

- Climb telephone poles and use ladders to provide service
- Interpret work drawings and instructions, complete paper and HHT work
- Work with other communication groups to provide service as needed
- Sell and promote WINDSTREAM products and services
- Ability to work scheduled tour, overtime, callouts, standby and late shifts as required
- Verify / install service order related activities, dealing with both software and hardware as required
- Operate hand held computer for retrieving and clearing job tasks
- Other duties as assigned regardless of classification, including those outside of job description

Residential Installation and Repair:
- Provide installation and repair services to residential and basic business customers including, but not limited to data, POTS, Internet service and equipment

Business Installation and Repair:
- Provide installation and repair services to business customers including, but not limited to data, POTS, Internet service and equipment
- Install, test and repair of Access line, Key and PBX equipment
- Install, test and repair all related IW and interior cabling

Cable Maintenance:
- Install, splice, test and repair wiring, cable, telephone, main frame, MDF, wiring, perform cable pressurization
- Splice new and existing cable, copper and fiber
- Locate and repair cable problems, and use cable testing equipment
- Complete cut work as directed


Job Requirements:
- Ability to lift and control a 28’ ladder, weight 70 lbs., plus 6 lb. Levelizer
- Ability to distinguish colors in a cable
- Good to excellent communication skills
- Good to excellent mechanical ability
- Ability to climb using ladder and/or gaffs and to work aloft (must pass WINDSTREAM Pole Climbing Course)
- Ability to use test equipment
- Good to excellent computer skills preferred
- Basic understanding of electronic theory preferred
- Must be neat in appearance
- Ability to work in confined spaces; manholes
- Ability to write legibly, to prepare neat and accurate records
- Ability to attend training, local and out-of-state
- Ability to work at any assigned location
- Must accept responsibility for work performance and continual development
- Ability to attend and complete training schools / classes, both in house and out of town / state
- Willing to be flexible and dependable
- Train new employees on daily job functions
- Ability to respond and report to designated location for a standby / callout within 60 minutes
- Work and operate hand / power tools in extreme weather conditions
- Ability to learn / use company software, hardware, and related systems

Job Requirements

3-5 years experience with installation or maintenance of telecommunications voice & data network service & equipment or equivalent education.

High School or GED Equivalent required, plus two-year technical degree in computers or electronics or the equivalent in work experience desired.

Ohio Drivers License, CDL License or ability to obtain one, must maintain a safe driving record. Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders.

Equipment Used/Working Environment:
Test equipment, Laptop PC, Ladders, Climbing hooks, Hand & Power tools, Vehicle


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