Customer Service Technician in Grinnell, IA at Windstream

Date Posted: 2/6/2018

Job Snapshot

Job Description

Job ID:18000438

Essential Job Functions:
1. Installation and upgrade of products and services generally purchased and used by residential customers, including but not limited to:
• Voice Services
• Data Services
• Video Services
2. Other duties as assigned per Memorandum of Agreement.

Knowledge, Skills and Abilities (required):
1. Internal applicants must have satisfactory performance in all respects of current position.
2. If applicable, must successfully complete prerequisite training and testing. 
3. Must be able to correctly identify all colors of a color-coded cable.
4. Must be able to effectively communicate with the public, co-workers and managers.
5. Must be able to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail and demonstrate problem-solving skills.
6. Must be available for overtime, after hours call-outs or work during non-scheduled hours.
7. Must be available to work assigned schedules, including Saturdays, Sundays and Holidays.
8. Must be capable of lifting up to 70lbs.
9. Must be capable of working with and maintaining assigned tools and equipment.
10. Must be neat in appearance, be able to write legibly, and prepare and maintain neat and accurate records.
11. Must be willing and ready to work in any assigned location and to attend schools for training, which may require overnight travel as determined by the Company.
12. Must demonstrate the ability to learn and use a variety of current and future applications, test ystems or information systems as they are developed.
13. Must have a working knowledge of computers and any applicable applications.
14. Must be capable of working aloft and successfully complete all necessary safety training including “Working Aloft and Ladder Safety”.
15. Must meet weight requirements as defined in Windstream’s Safe Load Limits for Equipment and Ladders Policy.
16. Must reside within 40 miles of assigned reporting center as per the CBA.

Job Requirements

Required Qualifications 
Education: High School Diploma or Equivalent
Drivers’ License: Must maintain a valid drivers’ license and a safe driving record

Desired Qualifications 
Customer service and/or sales experience
Training/certifications directly related to the job