Customer Service Tech II in Dalton, GA at Windstream

Date Posted: 3/12/2018

Job Snapshot

Job Description

Job ID:18000778

General Summary

Installs and maintains business and residential customer telephone, wiring and internet services, outside plant, and special circuits according to specifications. Handles routine and non-routine assignments. Communicates with customers regarding installation/repair. Promotes and sells company products and features based on customers’ needs. Presents and conducts self in a professional manner; promotes positive company image to the public. Diagnoses, clears, and repairs outside plant facility troubles. Repairs cable cuts and damage. Performs minor central office tasks. Orders job materials through IVR system. Operates a variety of tools and devices including test equipment. Adheres to safety standards and regulations. Safely operates and maintains clean and organized company service vehicle.

Job Requirements

Minimum Requirements:

Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 2+ years directly related to the job; or 5+ years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience.