Customer Service Tech I in Canton, GA at Windstream

Date Posted: 8/6/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    2795 Ridge Road
    Canton, GA
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    8/6/2019

Job Description

Job ID:19002418
General Summary:

Installs, maintains, and repairs business and residential customer telephone, wiring and internet services, outside plant, and special circuits according to specifications. Handles routine and non-routine assignments. Communicates with customers regarding installation/repair. Promotes and sells company products and features based on customers' needs. Presents and conducts self in a professional manner; promotes positive company image to the public. Diagnoses, clears, and repairs outside plant facility troubles. Repairs cable cuts and damage. Performs minor central office tasks. Operates a variety of tools and devices including test equipment. Adheres to safety standards and regulations. Safely operates and maintains clean and organized company service vehicle. Demonstrated communication and customer service skills. Strong math and PC skills. Attention to detail and problem solving skills. Comprehensive knowledge of job functions. Valid driver's license and safe driving record. Ability to distinguish colors in use of color-coded cable. Ability to use equipment with maximum load capacity of 275 lb. Capable of lifting up to 50 lbs, working aloft, and successfully completing required safety training. Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Required to respond to after hour call-outs. 

Job Requirements

Minimum Requirements:

Education: High School or GED Equivalent required, plus two year technical degree in computers or electronics or the equivalent in work experience (see "experience" below) desired.

Experience: 3-5 years experience with installation or maintenance of telecommunications voice & data network service & equipment or equivalent education (see "education" above).

Desired Qualifications:

Certificates/ Licenses: Valid Drivers License Job Category: Telecommunications 

Job Category: Telecommunications

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.