Customer Experience Operations Consultant in Charlotte, NC at Windstream

Date Posted: 7/11/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    7/11/2019

Job Description

Job ID:19002111

Responsibilities: 

  • Serves as official source of communication between Windstream and customers.
  • Works with various teams to manage and develop strategic direction for customer communication. (Order Confirmation, Installation Appointment Notifications, post install account notifications, etc)
  • Will serve as the point of contact for all Consumer and Small Business teams that request development of a customer communication.
  • Proactively work with all business organization teams to identify existing and potential business gaps, then assist in developing strategy to efficiently and effectively close gaps.
  • Identify and provide recommendations for communication process improvements.
  • Ability to map and present communication touchpoints / recommendations to various teams and leadership.

Uses statistical tools as needed by the business unit to perform the following duties: 

  • Derive unknown variables from known variables
  • Select correct statistical technique to measure data
  • Interpret results from statistical data.

Performs other duties as assigned.

Desired Qualifications:  

Knowledge of wireline/wireless products; Forward thinker; Ability to work with many different groups and bring many pieces of the business together to achieve the desired result. Excellent communication skills.

Job Requirements

MinimumRequirements:

College degree and 5-7years professional level experience with 2-3 years supervisory experience; or9 years professional level related experience with 2-3 years supervisoryexperience; or an equivalent combination of education and professional levelrelated experience required.


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EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.