Customer Care Specialist- Newton in Newton, IA at Windstream

Date Posted: 9/8/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    115 South 2nd Avenue West
    Newton, IA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/8/2020

Job Description

Job ID:20002684

Newton, IA

Start Date- October 26, 2020


"Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.”


About Us:

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.  


 About the Role:

As a Windstream Consumer Care Representative, you will handle inbound calls from Windstream customers. You will work to resolve their billing and service-related concerns and answer questions related to Windstream’s products.

Windstream is constantly increasing broadband speeds and enhancing product offerings. In this role you will be expected to educate, explain and ultimately sell our products and services to existing customers using a consultative sales process. We provide 8 weeks of excellent training that will prepare you for success in this role.

If you thrive in an environment that emphasizes teamwork and accountability and if you possess a deep willingness to serve customers and drive positive customer experiences in a fast-paced work environment, you will be successful in this role. We offer advancement opportunities and post-training progressive pay increases. 

This is currently a work from home opportunity that will likely be moved to an in-office call center position later, at the discretion of management.

Requirements:

  • Broadband Internet Connection Required
  • Work space free from distraction that will allow ample room to maintain a professional work environment.

Desired Skills for Success:  Good telephone communication skills and customer interface ability. Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player and defuse difficult situations. PC skills (Windows), 10-key and keyboarding skills. 


The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry. Must be able to multi-task, access and update customer records while simultaneously interacting with the customer on the phone. Must be able to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required. 


**Bilingual a plus**





IND123


Job Requirements

Education/Experience: High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.



EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.