Coordinator-Service Activation in Dalton, GA at Windstream

Date Posted: 6/28/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    615 South Thornton Avenue
    Dalton, GA
  • Job Type:
    Customer Service
  • Experience:
    At least 4 year(s)
  • Date Posted:
    6/28/2018

Job Description

Job ID:18002247
The duties of this position include:
  • Processing service orders in the SIMPLE / PORT2CLEC / PORT2WLS work forces
  • Analyzing/completing APS errors
  • Analyzing/clearing trouble tickets via spark chat and WFM / Remedy
  • Pprocessing rack sheets which includes Winback orders via SOA
  • Process ORMOD / ORCAN requests
  • Process cutovers
  • Updating the various network elements including but not limited to the following:  Metaswitch (CFS), GTD5, 5ESS, DCO, EWSD, DMS100, DMS10, C15, Glenayre VM, Centigram VM, Metasphere (EAS), APAC VM, Digital Speech, Octel VM, Cognitronics AIS, Science Dynamics AIS, McIas AIS, 17A AIS, Autocron AIS, Digicept Emcee AIS, ETC Digicept AIS, Neustar SOA
  • Other duties as required
 
Also includes interacting with the Customer Experience Center, Facility Provisioning, Assignment, Service Center, Service Delivery, LSPAC, Field Technicians and customers to ensure customer satisfaction and to meet scheduled due dates.  This employee will utilize the following systems: CAMS, DCRIS, MIROR, Remedy, M6/DRS, Neustar SOA, Task Manager, Data Cannon and various types of network elements.  This position performs these duties in all ILEC exchanges across the corporation.

This position requires that you work an 8 hour shift to include one day during the weekend with a day off during the week. 

Job Requirements

Minimum Requirements:  

High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to