Client Account Manager II in Matthews, NC at Windstream

Date Posted: 3/23/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    10005 Monroe Road
    Matthews, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/23/2020

Job Description

Job ID:20000793
WINDSTREAM ENTERPRISE
Client Account Manager II
Windstream Enterprise has an immediate need for a Client Account Manager II interested in working alongside fellow WE employees in building a foundation for our customers’ success. We do this by acting as Pathfinders, pursuing a daily dedication to the following behaviors:
  • We approach each situation with a responsive and highly agile style, always meeting customers on their own terms.

  • We take the time to listen, learn and acknowledge the context of a customer’s pain points.

  • We dig deeper into problems and seek new and better answers for our customers’ unique requirements.

  • We guide customers towards the right solutions by leveraging our deep expertise and portfolio of innovative next-generation technology.

  • We deliver a direct response to our customer’s needs, focusing on technologies that set the stage for growth.
 
JOB DESCRIPTION
As a Windstream Enterprise Client Account Manager II, you will:
  • Deliver sales management to existing customers by assessing past, present, and future customer needs; analyzing customers’ business model; and offering additional product lines to support further business.
  • Execute additional sales by understanding customer operations requirements; analyzing buying patterns; bundling relevant services; and focusing on timing and cost. 
  • Respond to customer requests by collaborating with internal business partners; coordinating with technical support; and offering assistance during product changes.
  • Maintain relationships with existing customers by following-up on a continuous basis (pre-post installation); inviting clients to conferences; and providing adaptable products for current platform.
  • Process product renewals and retention of existing customers by building customer rapport; conducting specific customer product analysis for expiration; and following customer industry trends for enhancements to existing product platforms. 
  • Maintain responsibility for pipeline management of sales opportunities in Saleforce.com CRM, including generation of accurate sales forecasts and attainment of assigned quotas.

Job Requirements

Minimum Requirements: 
 
College degree or equivalent and 2 years professional level job related experience (inside or direct sales experience); or 6 years professional level equivalent related experience; or a combination of education and related professional level experience required.

IND123

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.